Duty Manager

Doma Hotels; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on accommodation

Parking

Wellness facilities (spa & gym)

Staff bootcamp

Food and beverage discounts

Early bird access to DOMA residentials

Job summary

DOMA's Little National Hotel Adelaide is seeking an experienced Duty Manager to lead the Front Office team, mentor staff, and uphold service standards. The role emphasizes guest safety, decision-making, and acting as a fire warden with RSA and First Aid certificates current.

Ideal candidates will bring a warm personality, passion for customer service, and the ability to create memorable experiences while managing shift operations and staff training.

Qualifications

• - Current RSA, First Aid and Responsible Persons Badge required.
• - Knowledge and skills sufficient to train the Front Office Team.
• - Advanced time management and ability to manage competing priorities.
• - Leadership and mentoring to build an inclusive, supportive team.
• - Ability to work under minimal supervision and maintain guest data confidentiality.
• - Excellent presentation and professional presence.
• - Willingness to exceed expectations.
• - Ability to work rotating shifts (early mornings, evenings, weekends).
• - Understanding of IT: Opera PMS, Micros, Microsoft software.

Responsibilities

• - Implement policies and procedures and ensure staff adherence.
• - Seek opportunities to improve guest experience via feedback and strategies.
• - Handle guest feedback and communicate needs.
• - Build rapport with guests and colleagues through effective communication.
• - Provide orientation and training to meet expectations and perform duties.
• - Lead Front Office service excellence operations within the hotel.

Skills

RSA

First Aid

Responsible Persons Badge

Train Front Office Team

Time management

Leadership

Supervision

Rotating shifts

IT applications

Tools

Opera PMS

Micros

Microsoft Office

Job description

DOMA's newest Little National Hotel in Adelaide is searching for an experienced Duty Manager to join the team!

Are you ready to be part of a little something extraordinary?

Our Story

Little National Hotel Adelaide is the newest addition to DOMA Hotels' growing portfolio. Located on North Terrace in the heart of the CBD, the 237-room hotel was designed by Bates Smart with interiors by Luchetti Krelle - bringing a new luxury offering to Adelaide.

Guests have access to a 21st floor lounge and bar with panoramic city views, a library designed for work and downtime, and a Technogym-equipped fitness space.

Our mission is simple: great people in great places, providing exceptional experiences. We back that up with investment into a genuine career pathway across our growing portfolio of hotels, and a working environment that's as friendly and vibrant as it is professional.

Whether you're starting out in hospitality or looking for your next step, Adelaide is an exciting place to grow your career with us.

About the role

Working in a fun and lively environment, The Duty Manager creates memorable moments for guests that will keep them coming back for more. Whilst on shift, the DM is responsible for leading, mentoring and acting as a role model for the Front Office team, ensuring service standards are upheld. The DM makes sound decisions based on situation analysis, ensuring our guest and staff's safety is paramount. This role must be trained as a fire warden and hold a current RSA and First Aid certificate.

We are seeking a warm and welcoming personality with a passion for customer service and the ability to create surprising and memorable experiences whilst leading the Front Office team on shift.

Key Responsibilities include:

Implementation of policies and procedures and assurance that staff are adhering to these;

Seek opportunities to improve the guest experience by processing feedback and developing strategies to improve department and hotel services;

Effective handling of all guest feedback and being accountable for communicating guest needs;

Motivation to build strong rapport with guests and colleagues through effective communication;

Provide employees with the orientation and training needed to understand expectations and perform job responsibilities;

Leading service excellence operations of the Front Office within the Hotel.

Key Skills/Qualifications

Current training & certificates: RSA, First Aid and Responsible Persons Badge Required

Knowledge and skills at a level adequate to train the Front Office Team

Advanced time management skills and ability to manage other competing priorities

Leadership and mentoring capabilities to build an inclusive and supportive team

Ability work under minimal supervision and maintain the confidentiality of guest information and pertinent hotel data

Excellent personal presentation and presence

Willingness and ability to exceed expectations

Ability to work rotating shift including early mornings, evenings, and weekends

Understanding of IT applications: Opera PMS, Micros and Microsoft software

Why you will love working with us

At Doma Hotels our mission is great people in great places providing exceptional experiences. We offer our staff extensive training and development, including our 'Future You' training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.

Doma Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Doma Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

• How many years of hotel management experience do you have?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a duty manager?
• Do you hold a current Responsible Service of Alcohol (RSA) certificate?
• Which of the following property management systems (PMS) do you have experience with?
• Which of the following First Aid accreditations do you currently hold?
• Do you have customer service experience?

The Doma Group has been a significant participant in the property industry across the residential, commercial, retail and hospitality sectors in varying roles including development, construction, investment and operation for over 40 years.

Doma Group is a Canberra based group that began in 1974 in the residential sector. Since that time it has established itself as a significant participant in the property industry, particularly the ACT, in all sectors including multi-unit residential apartments, commercial office, hotels, retail and carparks. The Group generally invests in property it develops for its own investment, but also purchases investments in the open market and sells some of its developments.

The Doma Group has been a significant participant in the property industry across the residential, commercial, retail and hospitality sectors in varying roles including development, construction, investment and operation for over 40 years.

Doma Group is a Canberra based group that began in 1974 in the residential sector. Since that time it has established itself as a significant participant in the property industry, particularly the ACT, in all sectors including multi-unit residential apartments, commercial office, hotels, retail and carparks. The Group generally invests in property it develops for its own investment, but also purchases investments in the open market and sells some of its developments.

Source: This is an extract from the company's own website.