Duty Manager: Front Office Leader

Work Initiatives; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Doma Hotels is seeking a vibrant Duty Manager for a full-time role in Canberra. You will lead, mentor and model the Front Office team, ensuring service standards and guest safety. You must be trained as a fire warden and hold a current RSA and First Aid certificate.

You will handle service excellence, guest feedback, and complaints while upholding Doma Hotels policies. The position involves rotating shifts including early mornings, evenings, and weekends, and demands a warm, welcoming

Qualifications

• Must hold current RSA and First Aid certificates.
• Trained fire warden with ability to act as safety lead.
• Experience leading Front Office teams in hospitality.

Responsibilities

• Leading service excellence operations of the Front Office within the hotel.
• Management of customer feedback and complaints.
• Delivering exceptional service experiences.
• Overseeing the implementation of Doma Hotels policies and procedures.

Skills

Guest service leadership

Time management

Customer service

Communication

Team leadership

Education

RSA certificate

First Aid certificate

Fire Warden training

Tools

Opera PMS

Micros

Microsoft Office

Job description

Doma Hotels is seeking a vibrant Duty Manager for a full-time role in Canberra. You will lead, mentor and model the Front Office team, ensuring service standards and guest safety. You must be trained as a fire warden and hold a current RSA and First Aid certificate.

You will handle service excellence, guest feedback, and complaints while upholding Doma Hotels policies. The position involves rotating shifts including early mornings, evenings, and weekends, and demands a warm, welcoming