Hotel Duty Manager — Nights & Weekends Leader

The Lighthouse Wharf Hotel; Adelaide; Presencial; AUD 60 000 - 80 000; Tempo integral

Resumo da oferta

The Lighthouse Wharf Hotel in Adelaide is seeking an experienced Duty Manager to oversee daily hotel operations, ensuring top‑notch customer service and smooth functions. You must be honest, reliable, and able to work nights and weekends on a 7‑day roster in a fast‑paced pub environment.

Key duties include opening/closing the hotel, supervising staff, stock and cash management, and handling complaints with professional conflict resolution. RSA/RSG badges are essential.

Qualificações

• Proven supervisory and communication skills.
• Strong customer service mindset.
• Team player with ability to lead a team.
• Understanding of cellar operations and hotel service flow.
• RSA certificate, RSG and Responsible Persons badge are required.

Responsabilidades

• Function managing experience is a plus.
• Opening and closing the hotel.
• Staff supervision and management.
• Stock control and cash management.
• Handling complaints and resolving conflicts while following hotel policy.
• Enforcing policies and procedures of the hotel.

Conhecimentos

Supervisory skills

Customer service

Team player

Cellar operations

RSA/RSG/Responsible Persons

Descrição da oferta de emprego

The Lighthouse Wharf Hotel in Adelaide is seeking an experienced Duty Manager to oversee daily hotel operations, ensuring top‑notch customer service and smooth functions. You must be honest, reliable, and able to work nights and weekends on a 7‑day roster in a fast‑paced pub environment.

Key duties include opening/closing the hotel, supervising staff, stock and cash management, and handling complaints with professional conflict resolution. RSA/RSG badges are essential.