Hotel Reservations Agent

Doma Hotels; South Canberra; Presencial; AUD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on accommodations

Parking

Wellness facilities (spa & gym)

Staff bootcamp

Descripción de la vacante

Doma Hotels in Canberra's Realm Precinct seeks a Superstar Reservations Agent to join our energetic Reservations Department in a full-time capacity. You will handle reservations, respond to guest inquiries, and collaborate with Sales and Front Office to ensure accuracy and exceptional service.

You should bring a guest-service mindset, calm under pressure, and experience in luxury hospitality. Proficiency with Opera, Micros and Microsoft products is a plus.

Formación

• Experience in guest service in a hospitality setting is preferred.
• Strong communication skills and attention to detail are essential.
• Ability to handle reservations, inquiries, changes and cancellations with a friendly manner.

Responsabilidades

• Process reservations and coordinate bookings across channels.
• Capture and relay sales opportunities from incoming calls.
• Communicate reservation information to departments using notes and codes.
• Ensure knowledge of hotel facilities, rates and promotions.

Conocimientos

Guest service

Communication

Attention to detail

Under pressure

Herramientas

Opera

Micros

Microsoft Office

Descripción del empleo

The Realm Precinct is busier than ever, so we are searching for a Superstar Reservations Agent, to join our rapidly expanding, innovative and award-winning Reservations Department in a full-time capacity.

About Doma Hotels

The award winning Doma Hotels, located on the footsteps of Parliament House, in the elegant suburb of Barton. The resort style ‘Realm Precinct’ consists of; Hotel Realm, Burbury Hotel & Apartments, Little National Hotel and Brassey Hotel. Offering diverse, high-quality accommodation, conferencing and numerous food and beverage outlets.

Doma Hotels has been developing and managing hotels in Canberra for over 30 years and today, Doma Hotels is one of Canberra’s largest independent hoteliers, leading the way in contemporary luxury. Our portfolio is recognised nationally from hotels, residential and commercial development, wellness, restaurants, day spas and more.

We are passionate about high performance living and wellness. We are not just a company; we are a community vested in each other’s success. We value humility and a team approach at every level of the company.

About the role

Working in a fun and lively environment, The Reservations Agent will work a Monday to Friday Roster (shifts may vary between 8:30am to 6pm) providing direct customer service to guests and is responsible for managing the day-to-day operations within the reservations department. This includesprocessing reservations, coordinating reservations, and capturing sales from incoming calls.The role works closely with Sales and Front Office teams to ensure the utmost accuracy of reservation functions.

What you will bring

At Doma hotels, we constantly strive to find exceptional individuals who contribute to our team’s success. Your natural flare exudes passion and ambition. A guest-service expert, with a keen eye for detail, with ability to work effectively under pressure. Your communication skills will be first class and you'll adore interacting with our guests. Naturally, your previous experience within a luxury hospitality setting, will come highly regarded. As will the following:

ability to process all reservation requests, changes and cancellations received by internaland external channels ina timely and friendly manner

communicate relevant reservation information to all departments byutilising traces, alerts, VIP codes, comments and other Opera tools,

ability to provide excellent guest- service experiences, ensuring reservations requests are communicated and followed up

ensure thorough knowledge of all hotel facilities, rates, and promotions are maintained

Understanding of IT applications: Opera, Micros and Microsoft products

Why you want to join our Team

At Doma Hotels our mission is great people in great places providing exceptional experiences. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.

Doma Hotels is an equal opportunity employer committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status, or disability. Accordingly, we encourage applications from people of diverse backgrounds, including First Nations People and those from culturally and linguistically diverse backgrounds.

These roles are available to applicants with full working rights in Australia.

Only successful candidates will be contacted for interview.