Guest Service Agent

Doma Hotels; South Canberra; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Accommodation discounts

Parking

Wellness facilities

Staff bootcamp

Food and beverage

Early access to developments

Job summary

Doma Hotels in Canberra is seeking a warm, guest-focused Guest Service Agent to welcome arrivals, manage check-ins/outs and assist guests with local knowledge. You will connect with guests, share Canberra insights and craft memorable stays while delivering outstanding service.

You will join a friendly team, work flexible shifts including weekends, hold an RSA, and enjoy staff benefits such as discounts, parking, wellness facilities and development opportunities.

Qualifications

• Minimum one year experience as a receptionist.
• RSA (Responsible Service of Alcohol) certificate required.
• Approachable, friendly and customer service oriented.
• Strong communication skills.
• Ability to work independently and in a team.
• Attention to detail; prioritise/organise and follow-up effectively.
• Excellent personal presentation.
• Hotel management diploma/degree is favorable but not necessary.
• Opera knowledge is favorable but not necessary.
• Ability to work rotating shifts (mornings, evenings, weekends, public holidays).

Responsibilities

• Provide ongoing exceptional customer service.
• Anticipate guests needs and exceed service expectations.
• Complete arrival and departure checks with efficiency and accuracy.
• Create reservations for accommodation, food and beverage outlets and taxis.
• Respond to guest enquiries using strong written and verbal communication.
• Meet agreed deadlines for tasks within allocated shift times.
• Use problem solving skills for all guest complaints.
• Take ownership and accountability for completing tasks as set by supervisors and managers.

Skills

Customer service

Communication

Teamwork

Time management

Presentation

Go above and beyond

Education

Hotel Management diploma/degree

Job description

At Doma Hotels we exist to create memorable moments for our guests. Our family is growing and we are looking for enthusiastic and charming Guest Services Agents to join the team, in a Full-Time capacity.

About the role:

As a Guest Service Agent, you will play a key role in creating memorable moments that keep our guests coming back. We are seeking a warm, welcoming and service-focused individual who is passionate about delivering exceptional guest experiences. You will enjoy connecting with people, sharing your local knowledge of Canberra, and finding ways to create thoughtful and memorable stays for our guests.

As part of the team, you will be responsible for welcoming guests, managing check-ins and check-outs efficiently and professionally, processing payments in accordance with hotel procedures, and providing information and assistance to guests and visitors throughout their stay.

Key Responsibilities include:

• Provide ongoing exceptional customer service.

• Anticipate guests needs and exceed service expectations.

• Complete arrival and departure checks with efficiency and accuracy.

• Create reservations for accommodation, food and beverage outlets and taxis.

• Respond to guest enquiries using strong written and verbal communication.

• Meet agreed deadlines for tasks within allocated shift times.

• Use problem solving skills for all guest complaints.

• Take ownership and accountability for completing tasks as set by supervisors and managers.

Key Skills/Qualifications

• Minimum one years' experience as a receptionist

• Valid Responsible Service of Alcohol (RSA) Certificate

• Approachable, friendly and customer service oriented

• Strong communication skills

• Ability to work independently and in a team

• Ability to manage time, with attention to detail; prioritise/organise and follow-up, with speed and accuracy

• Excellent personal presentation and presence with the willingness and ability to exceed expectations

• Hotel Management diploma/ degree is favorable but not necessary

• Opera knowledge is favorable but not necessary

• Ability to work rotating shifts, including mornings, evenings, weekends and public holidays

Why you will love working with us

At Doma Hotels our mission is great people in great places providing exceptional experiences. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.

Doma Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Doma Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.