Duty Manager

Capital Hotel Group; North Canberra; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on accommodation and F

Mentoring and support

Discounted onsite car parking

Job summary

The Avenue Hotel Canberra, part of the Capital Hotel Group, is seeking a Front Office Duty Manager to supervise the front office team and ensure seamless daily operations. You will oversee guest experiences, training, and smooth check-in/check-out processes.

Reporting to the Front Office Manager, you will work with housekeeping and security to meet guest needs, manage reservations, and contribute to policy development while maintaining health, safety, and asset protection.

Qualifications

• Minimum 1+ years of front office or duty manager experience.
• Diploma level or higher in Hotel Management, Hospitality, Business or Finance.
• Strong understanding of RMS Cloud, Opera, Protel; Opera Cloud is an advantage.

Responsibilities

• Supervise front office team to ensure seamless daily operations.
• Ensure guest service is outstanding and staff training is provided.
• Oversee cash handling procedures and advise on promotions.
• Greet guests promptly and manage check-in/check-out processes.
• Update guest profiles and reservations in Room Master.
• Coordinate with housekeeping, room service, maintenance and security.
• Handle group and corporate reservations, requests, and issues.
• Contribute to front office policy and risk management.

Skills

Guest service

Communication

Leadership

Problem-solving

Time management

Adaptability

Education

Diploma or higher in Hotel Management/Hospitality/Business/Finance

Tools

RMS Cloud

Opera

Protel

Job description

Applications close on 15th September 2025

Full time Permanent position

Front Office Duty Manager

Avenue Hotel Pty Ltd

The Avenue Hotel Canberra part of the Capital Hotel Group presents an exciting opportunity in one of the best locations in Canberra.

About the Role

Reporting directly to our front office Manager, the Front Office Duty Manager will be responsible for the effective supervision of the front office team to ensure seamless daily operations. This role requires a dynamic individual who is committed to providing outstanding guest experiences while effectively managing front office functions.

Key Responsibilities

• Ensure all employees receive proper training and provide excellent guest service.
• Oversee cash handling procedures and advise guests on promotions in line with company policies.
• Greet and acknowledge guests promptly and courteously.
• Prepare for guest arrivals and departures, ensuring a smooth check-in and check-out process.
• Update guest profiles and reservations in the Room Master system.
• Manage inventory for front office and housekeeping departments.
• Coordinate with housekeeping, room service, maintenance, and security to meet guest needs.
• Handle group and corporate reservations, special requests, room assignments, and guest complaints.
• Contribute to front office policy development, risk management, and operational objectives, ensuring guest and employee health and safety and protection of hotel assets.

About You

• 1+ years of hotel front office or duty manager experience
• Diploma level or higher in Hotel Management, Hospitality, Business or Finance
• Strong understanding of Revenue and Reservations Management(RMS Cloud, Opera, Protel, etc.)and computer literacy – Opera Cloud experience an advantage.
• A passion for guest service and creating memorable stays.
• Excellent communication, problem-solving and leadership skills.
• Strong organisational abilities and attention to detail.
• Flexibility to occasionally cover other shifts (no overnights) and some public holidays.
• Excellent time management skills and the ability to work under pressure.
• Flexible approach in adapting to guest

What you can expect from us

• Staff discounts on accommodation and F&B
• Mentoring and support to be the best version of you
• Discounted onsite car parking