Duty Manager - Lead Hospitality, Service & Compliance

CANBERRA SOUTHERN CROSS CLUB; Canberra; On-site; AUD 96,000 - 97,000; Full time

Job summary

The Canberra Southern Cross Club is seeking a dedicated Duty Manager to oversee daily operations across venues in the ACT. You will ensure premier customer service, enforce licensing compliance, and lead staff through coaching and development, while maintaining cash handling and security protocols.

We value service excellence, integrity, respect, and a collaborative, inclusive culture as part of leading our hospitality team across multiple venues in Tuggeranong, Woden and Jamison.

Qualifications

• 3-5 years experience in a similar role within the hospitality industry.
• RSA (Responsible Service of Alcohol) certification.
• RCG (Responsible Conduct of Gaming) certification.
• GCO (Gaming Contact Officer) certification.
• First Aid and CPR Certification.

Responsibilities

• Maintain close communication with Service Supervisors and Venue Managers to ensure smooth operations and provide patrons with high-quality customer service.
• Develop and implement customer service standards and continuously monitor performance.
• Ensure compliance with licensing regulations in accordance with company policy.
• Enforce appropriate security measures during trading hours.
• Monitor and report health & safety issues within the establishment.
• Provide support to staff through appraisals, mentoring, coaching, and development.

Skills

Communication

Leadership

Decision making

Regulatory knowledge

Cash handling

Job description

The Canberra Southern Cross Club is seeking a dedicated Duty Manager to oversee daily operations across venues in the ACT. You will ensure premier customer service, enforce licensing compliance, and lead staff through coaching and development, while maintaining cash handling and security protocols.

We value service excellence, integrity, respect, and a collaborative, inclusive culture as part of leading our hospitality team across multiple venues in Tuggeranong, Woden and Jamison.