Front Office Duty Manager | Guest Experience Leader

Capital Hotel Group; North Canberra; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on accommodation and F

Mentoring and support

Discounted onsite car parking

Job summary

The Avenue Hotel Canberra, part of the Capital Hotel Group, is seeking a Front Office Duty Manager to supervise the front office team and ensure seamless daily operations. You will oversee guest experiences, training, and smooth check-in/check-out processes.

Reporting to the Front Office Manager, you will work with housekeeping and security to meet guest needs, manage reservations, and contribute to policy development while maintaining health, safety, and asset protection.

Qualifications

• Minimum 1+ years of front office or duty manager experience.
• Diploma level or higher in Hotel Management, Hospitality, Business or Finance.
• Strong understanding of RMS Cloud, Opera, Protel; Opera Cloud is an advantage.

Responsibilities

• Supervise front office team to ensure seamless daily operations.
• Ensure guest service is outstanding and staff training is provided.
• Oversee cash handling procedures and advise on promotions.
• Greet guests promptly and manage check-in/check-out processes.
• Update guest profiles and reservations in Room Master.
• Coordinate with housekeeping, room service, maintenance and security.
• Handle group and corporate reservations, requests, and issues.
• Contribute to front office policy and risk management.

Skills

Guest service

Communication

Leadership

Problem-solving

Time management

Adaptability

Education

Diploma or higher in Hotel Management/Hospitality/Business/Finance

Tools

RMS Cloud

Opera

Protel

Job description

The Avenue Hotel Canberra, part of the Capital Hotel Group, is seeking a Front Office Duty Manager to supervise the front office team and ensure seamless daily operations. You will oversee guest experiences, training, and smooth check-in/check-out processes.

Reporting to the Front Office Manager, you will work with housekeeping and security to meet guest needs, manage reservations, and contribute to policy development while maintaining health, safety, and asset protection.