Regency Club Manager

Hyat; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

After 90 days, 12 complimentary nights

Discounted accommodation worldwide

Discounted accommodation for friends &

Rewards and recognition programs

Learning and development opportunities

Uniform provided

Discounted city parking

Career opportunities in an国际 group

Job summary

Hyatt Regency Sydney is seeking a Regency Club Manager to lead the daily operations of the Regency Club, delivering personalised experiences to our valued guests. You will lead, inspire and develop a talented team while maintaining caring, people-centred service and presentation.

Located adjacent to Darling Harbour in Sydney's CBD, the role demands strong leadership, exceptional service, and a passion for people.

Qualifications

• Experience in premium hotels or similar service environment.
• Exceptional customer service skills.
• Strong leadership and communication abilities.
• Availability to work Wed–Sun, 12pm–8pm, with flexibility.

Responsibilities

• Oversee daily operations, delivering exceptional service and standards.
• Manage staffing and payroll in line with operational requirements.
• Oversee requisitioning, replenishment and buffet presentation.
• Coordinate pre-arrival planning, including VIPs and special requests.
• Ensure check-in and check-out processes meet Hyatt brand standards.
• Deliver personalised guest service, anticipating needs and creating memorable experiences.
• Champion Hyatt’s brand standards and values, ensuring a consistent and elevated guest experience.
• Lead, coach and develop the Regency Club team.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Job description

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

We have an exciting opportunity for a Regency Club Manager to join our team at Australia’s largest hotel.

Located adjacent to Darling Harbour in Sydney's Central Business District (CBD), Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

• After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
• Generous discounted accommodation worldwide within Hyatt properties
• Discounted accommodation for associates as well as friend and family
• Rewards and recognition programs
• Learning and development opportunities
• Fully laundered uniform
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

The Role:

As the Regency Club Manager, you will lead the daily operations of our Regency Club, delivering exceptional and personalised experiences to our valued and loyal guests. You will lead, inspire and develop a talented team fostering a caring, people-centred culture whilst ensuring consistently high standards of service and presentation.

Responsibilities Include:

• Oversee daily operations, ensuring exceptional service, presentation and operational standards
• Manage staffing and payroll in line with operational requirements.
• Oversee requisitioning, replenishment and buffet presentation
• Coordinate pre-arrival planning, including VIPs, guest histories and special requests.
• Ensure check in and check out processes meet Hyatt brand standards
• Deliver personalised guest service, anticipating needs and creating memorable experiences.
• Champion Hyatt’s brand standards and values, ensuring a consistent and elevated guest experience.
• Lead, coach and develop the Regency Club team.

Our Ideal Candidate will Possess:

• Previous experience in premium hotels or a similar service environment.
• Exceptional customer service skills.
• Warm, friendly and engaging personality with a genuine passion for people.
• Strong leadership, communication and interpersonal skills.
• Excellent grooming and personal presentation
• Availability to work Wednesday to Sunday and flex with operational needs, working primarily 12pm to 8pm
• A current NSW RSA and full working rights in Australia

Quality care. Quality connections. Join Hyatt.