Duty Manager

Matthews Hospitality Group; Adelaide; Sur place; AUD 72 000 - 87 000; Plein temps

Résumé du poste

Maylands Hotel in Adelaide's eastern suburbs is seeking a Duty Manager to join our leadership team. This hands-on role leads shifts across bar, gaming, and floor operations, while supporting the Venue Manager and department heads.

You will deliver exceptional customer experiences, coach the team, ensure compliance with gaming and liquor licensing, and manage service flow, cash handling, and venue reporting.

Qualifications

• Experience as a Duty Manager or senior hospitality role.
• Strong operations knowledge and high customer service standards.
• RSA & RP Badge required; RSG 1 certificate essential; other RSG levels highly regarded.

Responsabilités

• Lead shifts across bar, gaming, and floor operations.
• Deliver exceptional customer experiences and set on-shift tone.
• Ensure compliance with gaming, liquor licensing, and venue procedures.
• Coach, support, and develop team members.
• Manage service flow, priorities, and real-time problem solving.
• Handle cash, reconciliations, and venue reporting.
• Maintain presentation, cleanliness, and safety standards.
• Support the Venue Manager and department heads daily.

Connaissances

Leadership

Customer focus

Communication

Problem solving

Team player

Description du poste

Maylands Hotel | Adelaide Eastern Suburbs

Our philosophy? Making others feel good, feels great.

If you love leading from the front, thrive in a fast-paced environment, and want a role where no two shifts feel the same — this is one worth a look.

WHY JOIN US

• Salaried and stable leadership role
• Early finishes – enjoy the lifestyle perks of earlier closes at Maylands
• Multi-faceted role – lead across bar, gaming, and floor operations
• Career progression – real pathways across Matthews Hospitality Group
• Be part of something special – an award-winning venue
• A team that actually feels like a team – supportive, respectful, and professional
• Recognition where it matters – we see and value strong leadership

ABOUT US

Established in 1883, The Maylands Hotel blends timeless character with a modern gastropub experience. Nestled among the leafy streets of Maylands and overlooking Cruickshank Reserve, we’re known for great food, warm service, and a genuine local feel. We’re proud of our reputation — and even prouder of the people behind it.

ABOUT THE ROLE

We’re looking for a Duty Manager to join our leadership team.

This hands-on role will have you leading shifts, supporting your team, and ensuring the venue runs smoothly, safe, and to a high standard.

You’ll be:

• Leading shifts across bar, gaming, and floor operations
• Delivering exceptional customer experiences and setting the tone on shift
• Ensuring compliance with gaming, liquor licensing, and venue procedures
• Coaching, supporting, and developing team members
• Managing service flow, priorities, and problem-solving in real time
• Handling cash, reconciliations, and venue reporting
• Maintaining high standards of presentation, cleanliness, and safety
• Supporting the Venue Manager and Department Heads with day-to-day operations

Availability: Flexible across a 7-day roster, including nights, weekends, and public holidays. Base salary of $79,521.

ABOUT YOU

You’re someone who:

• Leads by example and brings calm, confident energy to every shift
• Has a strong customer-first mindset and attention to detail
• Is reliable, organised, and thrives under pressure
• Communicates clearly and builds a positive team culture
• Can make decisions, solve problems, and back yourself
• Takes pride in high standards and doing things properly

YOU’LL NEED

• RSA & RP Badge (Essential)
• RSG 1 (Essential) *Support in Gaming Room required
• RSG 2 & 3 (Highly regarded)
• Previous experience as a Duty Manager or senior hospitality role
• Strong knowledge of operations and exceptional customer service standards

We will only consider local applicants with full Australian work rights.

Cheers,

Maylands Team