Duty Manager

Waymark Hotels; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Australian Hotel in St George is seeking a Duty Manager to oversee daily operations across our bar, restaurant and accommodation, ensuring an exceptional guest experience at every touchpoint.

You will lead, mentor and develop a skilled team, manage rosters and budgets, and uphold health and safety and licensing standards in a fast-paced, community-focused venue.

Qualifications

• RMLV required to ensure compliance with licensing regulations.
• Approved Manager’s License necessary for managing licensed areas.
• RSA essential for serving alcohol responsibly and adhering to legal requirements.
• RSG required to oversee gambling activities in a responsible manner.
• CLO Certification important for handling customer inquiries and complaints effectively.

Responsibilities

• Lead daily operations across bar, restaurant and accommodation to ensure perfect service.
• Inspire, mentor and develop staff to foster a culture of excellence.
• Elevate guest experiences by handling inquiries and resolving issues promptly.
• Drive staffing, scheduling and inventory while monitoring budgets and efficiency.
• Champion safety and compliance with health, safety and licensing regulations.

Education

RMLV (Responsible Management of Licensed Venues)

Approved Manager’s License

RSA (Responsible Service of Alcohol)

RSG (Responsible Service of Gambling)

CLO (Customer Liaison Officer) Certification

Job description

About Us

Located in the heart of St George, the Australian Hotel is a beloved destination for both locals and travellers. Known for its warm hospitality, inviting atmosphere, and strong community ties, we pride ourselves on delivering exceptional service and creating memorable experiences. At the Australian Hotel, we foster a culture of passion, innovation, and teamwork.

The Role

Step into a key leadership position as Duty Manager, where you’ll ensure every guest has an extraordinary experience. This role is more than just a job—it’s a unique opportunity to grow your hospitality career in a supportive, community-driven environment at the Australian Hotel.

What You’ll Do

• Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
• Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
• Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
• Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we’re always operating efficiently.
• Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You’ll Love Working with Us

• Growth Opportunities: We believe in investing in our people. You’ll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
• Close-Knit Culture: At the Australian Hotel, we work hard, support one another, and take pride in our unique community.
• Regional Charm: Enjoy the perks of living and working in St George, a town known for its friendly locals, rich history, and welcoming atmosphere.
• Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives, and opportunities for advancement.

Mandatory Qualifications

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

What We’re Looking For

• A proven leader with experience in hospitality management.
• Someone with a positive attitude who thrives in a close-knit, fast-paced environment.
• A team player who is passionate about delivering exceptional guest service.
• Strong communication skills and the ability to solve problems on the go.
• Flexibility to work evenings, weekends, and public holidays.
• Knowledge of hospitality regulations and financial management.