CASUAL RELIEF DUTY MANAGER/TEAMLEADER

The Glen Hotel Pty; Burwood; On-site; AUD 65,000 - 75,000; Part time

Job summary

The Glen Hotel Pty in Burwood, NSW, is seeking an experienced Casual Venue Manager / Duty Manager or Team Leader to lead operations across bar, gaming and hotel areas.

You will manage shifts, coach staff, ensure RSA/RCG compliance, handle customer inquiries, and drive service standards with flexibility including nights, weekends and public holidays.

Qualifications

• Experience as Duty Manager, Venue Manager, Supervisor or senior hospitality team member.
• Experience across bar, gaming and/or hotel operations.
• Strong leadership skills, able to coach, direct and support staff.
• Good problem-solving and decision-making abilities.
• Strong customer service and conflict-resolution skills.
• Understanding of liquor and gaming compliance requirements.

Responsibilities

• Oversee day-to-day venue operations across bar, gaming and general hotel areas.
• Lead, supervise and support staff during each shift.
• Conduct effective shift briefings and maintain clear communication between teams and management.
• Maintain high standards of customer service, presentation and venue cleanliness.
• Ensure compliance with RSA, RCG, liquor, gaming, WHS and venue procedures.
• Monitor gaming operations and ensure responsible gambling practices are followed.
• Handle customer inquiries, complaints and incidents professionally.
• Assist with staff rostering, attendance and operational coverage.
• Assist with stock control, cash handling, reconciliations and operational reporting.
• Respond to and troubleshoot POS, gaming and cash-redemption equipment.

Skills

Duty Manager experience

Leadership

Customer service

Problem solving

Staff rostering

Compliance knowledge

RSA

RCG

AML/CTF training

Hospitality tech

Tools

SwiftPOS

Job description

Railway Parade, Burwood, NSW, 2134, AUSTRALIA

Casual Venue / Duty Manager or Teamleader – Sydney Inner West

We’re seeking experienced and motivated Casual Venue Managers, Duty Managers or hospitality Team leaders to join our growing multi-venue hotel group across Sydney’s Inner West.

This is an excellent opportunity for hospitality leaders who enjoy being hands-on, leading teams from the floor and taking ownership of venue operations across bar, gaming and general hotel operations.

About the Role

As a Venue or Duty Manager, you will play an important role in the day-to-day operation of the venue. You’ll be responsible for leading the team during your shift, maintaining high operational standards, supporting compliance requirements and ensuring our customers receive professional and consistent service.

We’re looking for managers who are comfortable making decisions, solving problems and taking accountability for their area of responsibility.

Key Responsibilities

Oversee day-to-day venue operations across bar, gaming and general hotel areas.

Lead, supervise and support staff throughout each shift.

Conduct effective shift briefings and maintain clear communication between teams and management.

Maintain high standards of customer service, presentation and venue cleanliness.

Ensure compliance with RSA, RCG, liquor, gaming, WHS and venue procedures.

Monitor gaming operations and ensure appropriate responsible gambling practices are followed.

Handle customer enquiries, complaints and incidents professionally.

Assist with staff rostering, attendance and operational coverage.

Assist with stock control, cash handling, reconciliations and operational reporting.

Respond to and troubleshoot operational issues involving POS, gaming and cash-redemption equipment.

Complete required incident reports, shift reports and management documentation.

Undertake an allocated management portfolio and take ownership and accountability for the standards, administration and ongoing performance of that area.

Support the Venue Manager and senior management with continuous improvement initiatives across the venue.

About You

We’re looking for someone who is confident, reliable and comfortable taking responsibility for a busy hospitality environment.

The ideal candidate will have:

Previous experience as a Duty Manager, Venue Manager, Supervisor or senior hospitality team member.

Experience across bar, gaming and/or hotel operations.

Strong leadership skills with the ability to coach, direct and support staff.

Good problem-solving and decision-making skills.

Strong customer service and conflict-resolution skills.

A sound understanding of liquor and gaming compliance requirements.

Current RSA competency.

Current RCG / Advanced RCG competency, where required for the role.

Availability to work a flexible roster including nights, weekends and public holidays.

Willingness to complete required AML/CTF training and certification.

Strong communication and organisational skills.

Confidence using hospitality technology and operational systems.

Highly Regarded

Experience with the following will be highly regarded but is not essential:

SwiftPOS

Gaming machine and TITO operations

Cash handling and gaming reconciliations

Rostering and workforce management systems

Troubleshooting POS, gaming and CRT equipment

What We Offer

Casual management opportunities across multiple Sydney venues.

Exposure to different operational environments across our hotel group.

Ongoing training and development.

Opportunities to develop broader management responsibilities and operational portfolios.

Support from an experienced venue and operations management team.

Potential career progression within a growing hospitality group.

If you’re an experienced hospitality leader who enjoys being hands-on, developing teams and taking ownership of venue operations, we’d love to hear from you.

Screening Questions

• Do you have experience in a similar role?
• Do you have your own transportation to and from work?
• Describe your customer service experience
• Do you have a Responsible Service of Alcohol (RSA)?
• Do you have Advanced responsible conduct of gambling?
• Are you available to work flexible hours including, overnights/late nights?