Duty Manager

White Now Consulting; Ryde; On-site; AUD 65,000 - 85,000; Full time

Job summary

Club Ryde is seeking an experienced and hands-on Duty Manager to help lead operations and create exceptional experiences across the venue.

You will oversee day-to-day operations, ensure high service standards, coach the team, maintain presentation, and ensure compliance with liquor, gaming and club regulations. RSA and RCG qualifications are required.

Qualifications

• Strong leadership and communication skills.
• Passion for hospitality and customer service.
• Ability to work in a fast-paced environment.
• Sound understanding of gaming and club operations.
• Current RSA and RCG qualifications.

Responsibilities

• Lead and supervise daily club operations.
• Deliver outstanding customer service and member experiences.
• Coach, support and motivate team members.
• Ensure compliance with liquor, gaming and club regulations.
• Manage customer enquiries and resolve issues professionally.
• Maintain venue presentation and operational standards.
• Support functions, promotions and special events.

Skills

Leadership

Communication

Customer service

Hospitality

Gaming operations

RSA qualification

RCG qualification

Job description

Duty Manager | Club Ryde
Lead the Team. Deliver Great Experiences.

Club Ryde is a welcoming community club in the heart of Ryde, offering great dining, entertainment, gaming and events for members and guests. We're seeking an experienced and hands-on Duty Manager to help lead our operations and create exceptional experiences across the venue.

This is an opportunity for a hospitality professional who enjoys leading from the front, supporting teams and making a genuine impact in a community-focused club.

About the Role

As Duty Manager, you'll oversee the day-to-day operation of the club, ensuring high standards of service, compliance and presentation while supporting a positive and engaged team culture.

Key Responsibilities

• Lead and supervise daily club operations
• Deliver outstanding customer service and member experiences
• Coach, support and motivate team members
• Ensure compliance with liquor, gaming and club regulations
• Manage customer enquiries and resolve issues professionally
• Maintain venue presentation and operational standards
• Support functions, promotions and special events

About You

• Previous experience in a Duty Manager, Supervisor or Team Leader role
• Strong leadership and communication skills
• Passion for hospitality and customer service
• Ability to work in a fast-paced environment
• Sound understanding of gaming and club operations
• Current RSA and RCG qualifications

Why Join Club Ryde?

• Join a respected and community-focused club
• Supportive leadership team and positive culture
• Diverse, hands-on role with plenty of variety
• Opportunities for professional growth and development
• Convenient Ryde location