Duty Manager

The Glen Hotel Pty; Ballina Shire; On-site; AUD 65,000 - 75,000; Full time

Job summary

Cherry Street Sports Group in Ballina is seeking an experienced Duty Manager to lead day-to-day operations at a busy licensed venue. You will mentor staff, ensure friendly service, and foster a welcoming, community-focused club environment.

The role requires supervisory hospitality experience, strong communication, and a commitment to great customer service; NSW RSA/ARCG and Australian working rights are required.

Qualifications

• Experience leading day-to-day venue operations.
• Strong communication and problem-solving skills.
• Ability to supervise and coach a team.

Responsibilities

• Lead and support team members during day-to-day venue operations.
• Help ensure guests and members receive friendly, professional and consistent service.
• Oversee bar and venue operations during rostered shifts.
• Support responsible service standards, safety procedures and venue policies.
• Respond to operational issues, customer feedback and service challenges calmly.
• Mentor, coach and develop team members.
• Contribute to a positive, respectful and accountable workplace culture.
• Work collaboratively with other Duty Managers and venue leaders.
• Support opening, closing, cash handling, stock control or other operational duties.

Skills

Hospitality leadership

Supervisory experience

Customer service

Communication skills

Problem solving

Roster management

Job description

68 Cherry Street, Ballina NSW, Australia

Duty Manager - Cherry Sports Group - Cherry Street Venue

Lead the floor at a community-focused club in beautiful Ballina. Cherry Sports Group is looking for an experienced Duty Manager to join our leadership team and help deliver great service, strong team culture and smooth day-to-day operations. If you are a supportive hospitality leader with licensed venue experience and a passion for people, we would love to hear from you.

About us - Cherry Street Sports is a welcoming community club located in the heart of Ballina - a thriving coastal location known for its beaches, surf culture, natural beauty and strong local community.

We are part of the Cherry Sports Group, a locally run and growing hospitality group with a strong focus on community, people and genuine service.

About the role - You will play a key role in leading day-to-day venue operations and supporting a positive experience for members, guests and team members.

This role would suit a confident hospitality leader who enjoys working in a busy licensed venue, supporting people on shift, solving problems calmly and helping create a welcoming, professional and community-focused club environment.

What you'll be doing,

• Lead and support team members during day-to-day venue operations.
• Help ensure guests and members receive friendly, professional and consistent service.
• Oversee bar and venue operations during rostered shifts.
• Support responsible service standards, safety procedures and venue policies.
• Respond to operational issues, customer feedback and service challenges in a calm and practical way.
• Mentor, coach and develop team members.
• Contribute to a positive, respectful and accountable workplace culture.
• Work collaboratively with other Duty Managers and venue leaders.
• Support opening, closing, cash handling, stock control or other operational duties.

We are looking for someone who brings,

• An obsession for hospitality and creating a warm and inviting atmosphere.
• Previous supervisory or management experience in hospitality, clubs, pubs, bars, restaurants or a similar licensed venue.
• Good communication and problem-solving skills.
• A genuine commitment to great customer service.
• Availability to work a rotating roster, including evenings, weekends and public holidays.
• Current NSW RSA, ARCG and Australian working rights