Duty Manager

The Lion Richlands; City of Brisbane; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Free onsite parking

Uniforms provided

Leadership development

Staff wellbeing initiatives

Employee recognition & rewards

Job summary

The Lion Richlands is seeking an energetic and professional Duty Manager to join our leadership team. This is a hands-on operational role where you will lead frontline teams, support venue operations, deliver exceptional customer experiences and help cultivate a positive culture for staff and members.

Reporting to the Assistant General Manager, you will manage shifts, maintain service standards, oversee cash handling and safety, support staff development, and ensure compliance with RSA, RSG and

Qualifications

• Minimum 5 years' experience in hospitality leadership or venue operations.
• Exceptional customer service skills.
• Strong leadership and people management capability.
• Excellent communication and conflict resolution skills.
• Sound understanding of licensing and gaming legislation.
• Experience managing cash handling and venue reconciliations.
• Ability to remain calm and professional under pressure.
• Strong organisational and problem-solving skills.
• Flexible availability across a 7-day roster including nights, weekends and public holidays.

Responsibilities

• Leading and supporting frontline hospitality teams across the venue.
• Managing shifts and ensuring high service standards are maintained.
• Monitoring venue operations and customer satisfaction.
• Cash handling, banking, safe reconciliation and till balancing.
• Managing incidents and customer concerns professionally.
• Supporting staff training, coaching and development.
• Ensuring compliance with RSA, RSG, AML/CTF and venue procedures.
• Maintaining workplace health and safety standards.
• Working collaboratively with Department Managers and Supervisors.
• Supporting positive team culture through leadership and role modelling.
• Acting as Chief Fire Warden and First Aid Attendant when required.

Skills

Hospitality leadership

Customer service

People management

Communication

Conflict resolution

Organisational skills

Job description

Lead the Team. Drive the Operation. Create Outstanding Member Experiences.

Are you an experienced hospitality leader who thrives in a fast-paced venue environment? Do you enjoy leading teams, solving problems, and being the person everyone turns to when things need to get done?

The Lion Richlands is seeking an energetic and professional Duty Manager to join our leadership team. This is a hands-on operational role where no two days are the same. You'll play a key role in leading frontline teams, supporting venue operations, ensuring exceptional customer service, and helping create a positive culture for both staff and members.

As one of Queensland's premier community clubs, The Lion Richlands offers diverse hospitality operations including restaurants, cafés, bars, gaming, functions and events, giving you the opportunity to develop your leadership skills across multiple areas of the business.

Why Join The Lion Richlands?

Competitive salary package

Free onsite parking

Uniforms provided

Ongoing leadership and professional development opportunities

Supportive leadership team

Employee Recognition & Rewards Program

Staff social and wellbeing initiatives

Opportunity to work across a diverse and dynamic hospitality operation

Be part of a workplace that genuinely values teamwork, respect and growth

About the Role

Reporting to the Assistant General Manager, the Duty Manager is responsible for ensuring the smooth day-to-day operation of the venue while delivering exceptional customer experiences.

Your responsibilities will include:

• Leading and supporting frontline hospitality teams across the venue

• Managing shifts and ensuring high service standards are maintained

• Monitoring venue operations and customer satisfaction

• Cash handling, banking, safe reconciliation and till balancing

• Managing incidents and customer concerns professionally

• Supporting staff training, coaching and development

• Ensuring compliance with RSA, RSG, AML/CTF and venue procedures

• Maintaining workplace health and safety standards

• Working collaboratively with Department Managers and Supervisors

• Supporting positive team culture through leadership and role modelling

• Acting as Chief Fire Warden and First Aid Attendant when required

About You

To be successful in this role, you will bring:

• Minimum 5 years' experience in hospitality leadership or venue operations

• Exceptional customer service skills

• Strong leadership and people management capability

• Excellent communication and conflict resolution skills

• Sound understanding of licensing and gaming legislation

• Experience managing cash handling and venue reconciliations

• Ability to remain calm and professional under pressure

• Strong organisational and problem-solving skills

• Flexible availability across a 7-day roster including nights, weekends and public holidays

Essential Requirements

• Current RSA Certificate

• Current RSG Certificate

• Current RMLV Certificate

• Current Queensland Approved Manager Licence

• Current First Aid & CPR Certificate

• Mental Health First Aid Certificate (or willingness to obtain)

About Us

The Lion Richlands is one of Queensland's leading community clubs, employing a passionate team committed to providing outstanding experiences for our members and guests. We pride ourselves on our strong values, supportive culture, and commitment to developing our people.

If you're looking for a leadership role where you can make a genuine impact, develop your career and be part of a high-performing team, we'd love to hear from you.