Venue Manager

North Bondi RSL Club; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

North Bondi RSL Club is seeking an experienced, hands-on Venue Manager to lead our day-to-day operations, with a visible leadership style on the floor and a focus on supporting the team and delivering smooth service.

You will oversee Duty Managers and Front of House across bar, dining and member areas, ensuring service standards, compliance with RSA/RCG, WHS and licensing, and driving a high standard of member experience.

Qualifications

• Experience as a Venue Manager or senior hospitality leader in a busy club, pub, restaurant or hotel.
• Strong people leadership and team development skills.
• Focus on customer/member experience and service standards.
• Good understanding of WHS, compliance and licensing requirements.

Responsibilities

• Lead the day-to-day front-of-house operation.
• Manage, support and develop Duty Managers and FOH staff.
• Maintain a strong management presence on the floor.
• Deliver high levels of member and guest service.
• Oversee bar, dining and service delivery across trading.
• Manage day-to-day staff performance and service issues.
• Ensure opening, closing, cleanliness and venue presentation standards.
• Respond to feedback and resolve issues professionally.
• Ensure RSA, RCG, gaming, WHS, security and licensing procedures are followed.
• Support stock, wastage and operational requirements.

Skills

Leadership

People management

Hospitality operations

Customer service

Floor presence

Communication

Organizational skills

Job description

North Bondi RSL Club is looking for an experienced, hands-on Venue Manager to lead our day-to-day venue operations.

This is a key leadership role for someone who enjoys being visible on the floor, supporting their team and making sure the venue runs smoothly.

You’ll lead our Duty Managers and Front of House team across bar, dining and member areas, with responsibility for service standards, team performance, venue presentation and day-to-day compliance.

North Bondi RSL Club is looking for an experienced, hands-on Venue Manager to lead our day-to-day venue operations.

This is a key leadership role for someone who enjoys being visible on the floor, supporting their team and making sure the venue runs smoothly.

You’ll lead our Duty Managers and Front of House team across bar, dining and member areas, with responsibility for service standards, team performance, venue presentation and day-to-day compliance.

The Role

You will be responsible for:

• Lead the day-to-day front-of-house operation

• Managing, supporting and developing Duty Managers and FOH staff

• Maintain a strong management presence on the floor

• Deliver consistently high levels of member and guest service

• Oversee bar, dining and service delivery throughout trading

• Manage day-to-day employee performance and service issues

• Ensure opening, closing, cleanliness and venue presentation standards are maintained

• Respond to member and guest feedback and resolve issues professionally

• Ensure RSA, RCG, gaming, WHS, security and licensing procedures are followed

• Supporting day-to-day stock, wastage and operational requirements

• Manage cash handling and operational controls

• Working closely with the kitchen and wider management team to ensure smooth service

• Supporting the planning and delivery of functions, events and Club activities

• Contributing to operational improvements, systems and procedures across the venue

About You

We’re looking for someone who is confident leading from the floor and comfortable making decisions in a busy hospitality environment.

You'll ideally have:

• Experience as a Venue Manager, Assistant Venue Manager, senior Duty Manager or similar hospitality leader

• Experience within a busy club, pub, restaurant, bar or hotel environment

• Strong people leadership and team development skills

• A genuine focus on customer and member experience

• Good understanding of hospitality operation, WHS and compliance requirements

• Experience with rosters, staffing, stock control and wastage

• Confidence in handling customer complaints and operational incidents

• A calm and practical approach when things get busy

• Strong communication and organisational skills

Previous experience within a registered club, pub or gaming environment would be highly regarded.

Essential Requirements

• Current NSW RSA

• Current NSW RCG

• Appropriate Australian working rights.

• Availability to work a flexible roster including evenings, weekends and public holidays.

Why North Bondi RSL?

Join a well-established community Club where you can make a genuine impact on our team, service standards and member experience.

If you're a hands-on hospitality leader who enjoys building strong teams and improving the way a venue operates, we'd love to hear from you.