Duty Manager - Armidale SerVies Club

Armidale Servies Club; Armidale; On-site; AUD 60,000 - 75,000; Full time

Job summary

Armidale SerVies Club in Armidale, NSW is seeking a Duty Manager to lead staff and deliver outstanding member service in a flexible, roster-driven environment.

The role offers full-time hours with potential for part-time for the right candidate, opportunities to develop skills, and a gateway to broader club management experience.

Qualifications

• Supervisory or management experience in hospitality is preferred.
• RSA and RCG certifications required.
• Professional appearance and strong communication skills.
• Ability to work independently and as part of a team.
• Confident decision-making and initiative.

Responsibilities

• Ensure exceptional customer service to members and guests.
• Oversee Club operations including Bar, Bistro, Cafe and Gaming.
• Lead and coordinate staff in a motivating, efficient manner.
• Handle cash and maintain cleanliness of facilities.
• Shift and weekend work is essential; full-time role, part-time may be considered.

Skills

Supervisory experience

Management experience

Communication skills

RSA certified

RCG certified

Customer service

Team leadership

Cash handling

Decision making

Policies enforcement

Tools

Keno

TAB

Cash handling systems

Job description

Are you interested in a leadership role with flexibility to support your lifestyle? Do you want to be part of a supportive and connected team that gives back to the local community? Armidale SerVies Club may just have the role for you!

The Armidale SerVies Club is looking for a Duty Manager with exceptional customer service skills and a flexible approach to their roster to join the team and lead the staff. There will be plenty of opportunity to further develop your skills and build your knowledge within this full time role.

Duties

• Ensuring the provision of exceptional customer service to our members and their guests
• Manage the on goings of the Club, including overseeing Bar, Bistro, Cafe and Gaming Services.
• Leading and coordinating staff in a motivating, efficient and effective manner
• Cash handling tasks and responsibilities
• Oversee the cleanliness of the Club facilities.

Qualifications

• Possess sound supervisory experience or have management experience within the Hospitality industry preferred
• Be RSA & RCG certified
• Be well groomed and professional
• Possess excellent communication skills
• Be able to work independently and as part of a team
• Be able to make confident decisions
• Be responsible, level-headed and focused on getting the job done
• Demonstrate initiative to problem solving
• Be able to address positive or negative performance when necessary
• Take a hands-on approach and lead by example
• Understand, deliver and enforce policies and procedures
• Possess knowledge and experience in gaming, beverage, food service, Keno and TAB
• Possess experience in cash handling

If you believe you have the skills to drive customer service excellence and positive change throughout this team of great people to achieve results, then we want to hear from you!

Shift and weekend work is essential to this role. The role is full-time, but part-time may be considered for the right candidate.