Duty Manager

Australian National University; Cardiff; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Wellbeing leave

Paid parental leave

Gym membership discounts

Health insurance discounts

Flexible work options

Job summary

The Wests Group Australia is seeking an experienced Duty Manager to join our leadership team in Newcastle region. You will oversee day-to-day operations across bar, gaming and entertainment areas, delivering exceptional service and ensuring compliance with relevant acts and safety procedures.

You will coach and develop staff, monitor staffing levels, handle incidents, and coordinate handovers while supporting promotions and member experiences.

Qualifications

• Previous experience as a Duty Manager, Assistant Duty Manager or Supervisor within a club, hotel or hospitality environment.
• Strong knowledge of gaming, liquor licensing and regulatory compliance requirements.
• Experience leading and developing teams in a fast-paced customer service environment.
• Strong conflict resolution, communication and problem-solving skills.
• Experience managing gaming operations, cash handling procedures and venue operations.
• A commitment to workplace health and safety, responsible gambling and service excellence.

Responsibilities

• Leading venue operations during your shift across bar, gaming and entertainment areas.
• Delivering exceptional customer service and resolving customer concerns professionally.
• Supporting, coaching and developing team members to achieve high performance.
• Monitoring staffing levels and responding to operational requirements throughout the shift.
• Managing incidents and ensuring workplace health, safety and security procedures are followed.
• Conducting operational, gaming and venue compliance checks.
• Ensuring compliance with the Registered Clubs Act, Liquor Act, Gaming Machines Act and responsible gambling requirements.
• Overseeing cash handling, reconciliations and operational procedures.
• Coordinating shift handovers and communicating key operational updates.
• Supporting the delivery of promotions, events and member experiences.

Skills

Leadership

Customer service

Regulatory compliance

Cash handling

Team development

Tools

Cash handling procedures

Job description

About the opportunity

Wests Cardiff is seeking an experienced and motivated Duty Manager to join our leadership team.

Reporting to the Premise Manager and working closely with department leaders and frontline teams, you will oversee the day-to-day operations of the venue while ensuring exceptional service, compliance, team performance and customer experiences.

This is a hands‑on leadership role suited to someone who enjoys working in a fast-paced hospitality environment and takes pride in creating positive experiences for customers and team members alike.

As a Duty Manager, you will be responsible for:

• Leading venue operations during your shift across bar, gaming and entertainment areas.
• Delivering exceptional customer service and resolving customer concerns professionally.
• Supporting, coaching and developing team members to achieve high performance.
• Monitoring staffing levels and responding to operational requirements throughout the shift.
• Managing incidents and ensuring workplace health, safety and security procedures are followed.
• Conducting operational, gaming and venue compliance checks.
• Ensuring compliance with the Registered Clubs Act, Liquor Act, Gaming Machines Act and responsible gambling requirements.
• Overseeing cash handling, reconciliations and operational procedures.
• Coordinating shift handovers and communicating key operational updates.
• Supporting the delivery of promotions, events and member experiences.

This is a full-time opportunity requiring availability across a 7-day rotating roster (4-day work week & 3-week rotating roster). As a venue leadership position, shifts will include evenings, weekends and public holidays.

We welcome applications from both internal and external candidates. If an internal candidate is appointed to this role, an additional leadership opportunity may become available within The Wests Group. Suitable candidates identified through this recruitment process, whether internal or external, may also be considered for that opportunity.

About you

You're a confident and approachable leader who enjoys leading teams and creating memorable customer experiences. You understand the balance between delivering excellent service, maintaining compliance standards and achieving operational outcomes.

You thrive in a busy club environment, remain calm under pressure and are comfortable making decisions, resolving customer concerns and supporting team members throughout your shift. You take pride in leading by example and fostering a positive team culture.

To be successful in this role, you will have:

• Previous experience as a Duty Manager, Assistant Duty Manager or Supervisor within a club, hotel or hospitality environment.
• Strong knowledge of gaming, liquor licensing and regulatory compliance requirements.
• Experience leading and developing teams in a fast-paced customer service environment.
• Strong conflict resolution, communication and problem-solving skills.
• Experience managing gaming operations, cash handling procedures and venue operations.
• A commitment to workplace health and safety, responsible gambling and service excellence.

Certifications required: RSA, RCG, Tab Basics Certification, First Aidand preferably ARCG

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification. All associated checks and costs will be facilitated by The Wests Group.

About us

The Wests Group Australia is a major employer in the Newcastle, PortStephensand Lake Macquarie regions. Employing close to 1000 people, Westsoperatesa multi-site portfolio of entertainment and hospitality venuescomprisingof registered clubs, hotels,conferenceand fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

• Wellbeing:First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employeeassistanceprograms (EAP).
• Financial:Paid parental leave, 17.5% annual leave loading, above-awardwagesand penalty rates, plus free meals & coffee for managers on shift.
• Lifestyle:Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexualorientationand education are valued to reflect the diversity of the communities in which weoperate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.