Duty Manager

The Pendle Inn Hotel; New South Wales; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Pendle Inn Hotel in Australia seeks an experienced hospitality professional to oversee daily operations, lead and support staff, and ensure exceptional customer service. The role requires strong leadership, clear communication and sound decision-making in a fast-paced environment.

We value initiative, reliability, and a proactive approach to creating a positive experience for guests and team members, while maintaining safety and RSA compliance where applicable.

Qualifications

• Experienced hospitality professional with strong leadership and communication skills.
• Oversee daily venue operations and lead staff.
• Deliver excellent customer service and ensure smooth hotel operations.
• Reliable, organised and approachable with sound decision-making.

Responsibilities

• Oversee daily venue operations.
• Lead and support staff to ensure smooth service.
• Deliver excellent customer service to guests.
• Ensure smooth running of the hotel and compliance where applicable.

Skills

Leadership

Staff management

Customer service

Communication

Job description

Our ideal candidate is an experienced, confident and motivated hospitality professional with strong leadership and communication skills. They will have the ability to oversee daily venue operations, lead and support staff, deliver excellent customer service and ensure the smooth running of the hotel. We are looking for someone who is reliable, organised, approachable and capable of making sound decisions in a fast-paced hospitality environment.

The successful candidate will have a strong understanding of RSA requirements, gaming operations, workplace health and safety, and responsible venue management. Previous experience in a supervisory or Duty Manager role is highly regarded. We value someone who takes initiative, leads by example, works well under pressure and is passionate about creating a positive experience for both customers and staff.