Duty Manager

The Lighthouse Wharf Hotel; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Lighthouse Wharf Hotel in Adelaide is seeking an experienced Duty Manager to oversee daily hotel operations, ensuring top‑notch customer service and smooth functions. You must be honest, reliable, and able to work nights and weekends on a 7‑day roster in a fast‑paced pub environment.

Key duties include opening/closing the hotel, supervising staff, stock and cash management, and handling complaints with professional conflict resolution. RSA/RSG badges are essential.

Qualifications

• Proven supervisory and communication skills.
• Strong customer service mindset.
• Team player with ability to lead a team.
• Understanding of cellar operations and hotel service flow.
• RSA certificate, RSG and Responsible Persons badge are required.

Responsibilities

• Function managing experience is a plus.
• Opening and closing the hotel.
• Staff supervision and management.
• Stock control and cash management.
• Handling complaints and resolving conflicts while following hotel policy.
• Enforcing policies and procedures of the hotel.

Skills

Supervisory skills

Customer service

Team player

Cellar operations

RSA/RSG/Responsible Persons

Job description

We’re a vibrant, busy pub in the tourist heart of the Port, with a strong focus on local beers, wine and spirits, great food, and excellent customer service. We also have a newly renovated bar and functions space which will be host to many types of events. We’re looking for an experienced Duty Manager to assist with all the daily operations of the hotel. You must be an honest and trustworthy individual who is reliable, team focused with excellent communication skills. Experience in running all aspects of a hotel is a necessity.

Key duties and responsibilities

• Function managing experience will be looked upon favourably
• Opening and closing the hotel
• Staff supervision and management
• Stock control and cash management
• Complaint handling and conflict resolution
• Enforcing the policies and procedures of the hotel

Attributes

• Proven supervisory skills and communication skills
• An ability to provide a high level of customer service
• Be a team player
• An understanding of cellar operations
• RSA certificate, RSG, and Responsible Persons badge a must

The applicant must be able to work nights and weekends on a flexible 7 day roster.