Duty Manager

Park Hotel; Suffolk Park; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Park Hotel is seeking a Duty Manager to oversee daily hotel operations and deliver a welcoming, efficient experience for guests. This hands-on role supports gaming, bar operations, evening close procedures and general hotel activities.

You'll lead a small team, coordinate shifts, ensure safety and service standards, and respond quickly to operational issues to keep the venue running smoothly.

Great communication and organisational skills are essential to succeed in this role.

Qualifications

• Previous experience in duty management, hospitality supervision or hotel operations.
• Proficiency in gaming operations including TAB and Keno.
• Experience supervising bar staff and coordinating venue activities.
• Strong communication and interpersonal skills.
• Team-oriented approach and willingness to support colleagues.
• Ability to work independently, manage priorities and close procedures reliably.
• A professional, customer-focused attitude.

Responsibilities

• Oversee the general day-to-day running of the hotel
• Manage gaming operations, including TAB and Keno
• Supervise and support bar staff during service
• Coordinate venue operations to maintain a safe, organised and welcoming environment
• Complete evening lock-up and closing procedures
• Respond to operational matters and support the team throughout each shift
• Communicate effectively with staff, guests and relevant stakeholders
• Work collaboratively with the team to maintain high service standards

Skills

Duty management

Gaming operations

Bar supervision

Communication skills

Team collaboration

Independent work

Customer focus

Job description

The Park Hotel is seeking a Duty Manager to oversee daily hotel operations and help deliver a welcoming, efficient experience for guests. This hands-on role will support the smooth running of the venue across gaming, bar operations, evening close procedures and general hotel activities.

Key responsibilities

• Oversee the general day-to-day running of the hotel
• Manage gaming operations, including TAB and Keno
• Supervise and support bar staff during service
• Coordinate venue operations to maintain a safe, organised and welcoming environment
• Complete evening lock-up and closing procedures
• Respond to operational matters and support the team throughout each shift
• Communicate effectively with staff, guests and relevant stakeholders
• Work collaboratively with the team to maintain high service standards

What we're looking for

• Previous experience in a duty management, hospitality supervision or hotel operations role
• Proficiency in gaming operations, including TAB and Keno
• Experience supervising bar staff and coordinating day-to-day venue activities
• Strong communication and interpersonal skills
• A team-oriented approach and willingness to support colleagues
• Ability to work independently, manage priorities and complete closing procedures reliably
• A professional, customer-focused attitude