Duty Manager

1 Hotel Melbourne; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

25% spa discount

Global hotel discounts

Complimentary annual overnight stay

Birthday leave

Volunteer activities

Parental leave

Health & wellbeing programs

Recognition & celebrations

Learning & SH University access

Career pathways

Sustainability initiatives

Job summary

1 Hotel Melbourne is seeking a passionate Duty Manager to join the Front Office leadership team. You will lead and coach the Front Office team, oversee daily operations, and ensure seamless arrivals, departures and memorable guest experiences within a luxury, people-focused culture.

As part of a global luxury lifestyle brand, you will build genuine guest connections, manage feedback and service recovery, and collaborate with departments across the hotel.

Qualifications

• 2–3 years of supervisory or management experience within a hotel Front Office environment.
• Experience in luxury, premium or lifestyle hospitality, highly regarded.
• Strong leadership, communication and problem-solving skills.
• A passion for personalised guest service and developing others.
• Experience with hotel property management systems; Infor HMS is an advantage.
• Flexibility to work across a seven-day hotel operation.

Responsibilities

• Lead and coach our Front Office team, fostering and maintaining a positive and high-performing culture.
• Oversee daily operations, ensuring seamless arrivals, departures and memorable guest experiences.
• Build genuine guest connections and confidently manage feedback and service recovery.
• Collaborate with departments across the hotel to deliver smooth and efficient operations.
• Conduct daily briefings, coordinate guest priorities and maintain exceptional service standards.
• Oversee operational systems, cashiering, reporting and safety procedures.
• Champion our brand values, sustainability initiatives and people-first culture.
• Covering overnights shifts and leave where required.

Skills

Front Office leadership

Guest service

People management

Communication

Tools

Infor HMS

Job description

At 1 Hotel & Homes Melbourne, we believe luxury hospitality should feel personal, thoughtful and effortlessly memorable. We're looking for a passionate, confident and people-focused Duty Manager to join our Front Office leadership team.

This is more than a role overseeing hotel operations. It's an opportunity to inspire people, create meaningful guest connections and grow your career with a global luxury lifestyle brand that genuinely cares about its people and the planet.

About Us

Located along Melbourne's iconic Yarra River, 1 Hotel Melbourne brings together sustainable luxury, thoughtful design and genuinely warm hospitality.

At 1 Hotels, we believe exceptional guest experiences begin with exceptional people. We're part of a growing global hotel family, united by our commitment to doing good for our guests, our communities and the planet.

What you'll be doing:

• Lead and coach our Front Office team, fostering and maintaining a positive and high-performing culture.
• Oversee daily operations, ensuring seamless arrivals, departures and memorable guest experiences.
• Build genuine guest connections and confidently manage feedback and service recovery.
• Collaborate with departments across the hotel to deliver smooth and efficient operations.
• Conduct daily briefings, coordinate guest priorities and maintain exceptional service standards.
• Oversee operational systems, cashiering, reporting and safety procedures.
• Champion our brand values, sustainability initiatives and people-first culture.
• Covering overnights shifts and leave where required

About You

You're a natural leader who thrives in a fast-paced environment, genuinely enjoys connecting with people and brings warmth and confidence to every interaction.

You'll bring:

• Ideally 2–3 years of supervisory or management experience within a hotel Front Office environment.
• Experience in luxury, premium or lifestyle hospitality, highly regarded.
• Strong leadership, communication and problem-solving skills.
• A passion for personalised guest service and developing others.
• Experience with hotel property management systems; Infor HMS is an advantage.
• Flexibility to work across a seven-day hotel operation.

Above all, you bring personality, initiative and a genuine love for hospitality.

Why You'll Love Working with us:

We believe looking after our people is just as important as looking after our guests. Joining 1 Hotel Melbourne means being part of a supportive, inclusive and purpose-driven team, with some exceptional benefits along the way.

• 25% off spa treatments to unwind and recharge.
• Global hotel discounts and a complimentary annual overnight stay.
• Paid birthdays leave to celebrate your special day.
• Paid volunteer activities annually to support causes that matter to you.
• Above-industry-standard paid maternity and paternity leave to support our people during life's important moments.
• Health and wellbeing initiatives, including Employee Assistance Program access.
• Recognition, rewards and team celebrations that celebrate our people.
• Learning and development opportunities, including access to SH University.
• Local and global career pathways within our growing international hotel family.
• Sustainability and community initiatives that make a meaningful difference

At 1 Hotels, we celebrate individuality and are committed to building an inclusive workplace where everyone feels welcome, respected and empowered to thrive. We encourage applications from people of all backgrounds and experiences.