Duty Manager

Private Advertiser; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Discounted dining

Inclusive culture

Work-life balance

Job summary

Roxburgh Park Hotel in Melbourne is seeking a Duty Manager to oversee day-to-day operations, lead a diverse team and ensure exceptional guest service. This full-time role focuses on delivering a premier guest experience across all hotel departments.

You will drive leadership, customer service and operational excellence, while managing gaming, dining and bar outlets. Competitive salary and a friendly, inclusive culture accompany opportunities for career development.

Qualifications

• Proven experience in a similar hospitality role with strong hotel operations understanding.

Responsibilities

• Deliver efficient and friendly service to all customers.
• Oversee daily hotel operations across gaming room, buffet, sports bar, TAB and Bottleshop.
• Ensure policies and procedures are followed and identify improvement areas.
• Lead and motivate staff with training and development.
• Manage inventory, stock levels, and coordinate maintenance where applicable.
• Contribute to development and implementation of strategic plans.
• Maintain high standards of cleanliness, safety and venue presentation.
• Follow Liquor, Gaming and health and safety requirements.
• Communicate operational issues and updates to Senior Management.

Skills

Customer service

Leadership

People management

Communication

Hospitality operations

Hotel management software

Tools

Hotel management software

Job description

About the role

As a Duty Manager at the Roxburgh Park Hotel you will play a pivotal role in ensuring the smooth and efficient operation of this exciting and dynamic hotel. Working on a full-time basis, you will be responsible for overseeing the day-to-day running of the hotel, with a focus on providing exceptional customer service and leading your team to deliver an unparalleled guest experience.

What you'll be doing

• Deliver efficient and friendly service to all our customers
• Oversee the daily operations of the hotel, including but not limited to the Gaming room, buffet, sportsbar, TAB and Bottleshop
• Ensure all hotel policies and procedures are adhered to, while also identifying areas for improvement
• Lead and motivate staff across different departments, providing training and development opportunities to help them excel
• Manage the hotel's inventory, including monitoring stock levels, and coordinating maintenance were applicable
• Contribute to the development and implementation of the hotel's strategic plans and initiatives
• Maintain high standards of cleanliness, safety and venue presentation
• Follow all relevant Liquor, Gaming and workplace health and safety requirements
• Communicate operational issues and updates to Senior Management

What we're looking for

• Proven experience in a similar role within the hospitality industry, with a strong understanding of hotel operations
• Excellent customer service skills and the ability to think quickly to resolve issues
• Strong leadership and people management capabilities, with the ability to inspire and motivate a team
• Proficient in using hotel management software and other relevant technology
• Excellent communication and interpersonal skills, with the ability to liaise effectively with both guests and colleagues
• Flexible and adaptable, with the ability to work well under pressure and in a fast-paced environment

What we offer

In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and progression
• A varied leadership role across several areas of the hotel
• Discounted dining at our hotel
• A friendly and inclusive company culture that values work-life balance

About us

The Roxburgh Park Hotel is a modern and stylish hotel located in the heart of Melbourne's northern suburbs. As part of the Roxburgh Park Hotel Group, we pride ourselves on delivering exceptional hospitality and creating lasting memories for our guests. With a commitment to sustainability and innovation, we are constantly striving to improve the guest experience and stay at the forefront of the industry.