Duty Manager

Hyde Hotels; City of Melbourne; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Worldwide Accommodation Discounts

F&B Discounts at Ennismore/Accor

Career growth opportunities

Job summary

Hyde Melbourne Place in Melbourne's CBD seeks a proactive Duty Manager to oversee Front Office operations and support hotel-wide service excellence. You’ll be the main contact for guests and staff, represent management after hours, and lead by example in maintaining our high standards.

You bring at least one year of experience as a Duty Manager in a hotel, strong leadership, calm under pressure, and knowledge of hotel systems.

Qualifications

• One year experience as a Duty Manager in a hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Calm, confident, and professional under pressure.
• Knowledge of hotel systems and operational procedures.
• Current First Aid and Chief Warden certification (or willingness to obtain).
• Availability to work a rotating 24/7 roster, including nights and weekends.

Responsibilities

• Supervise daily Front Office operations, including check-ins, check-outs, and guest assistance.
• Resolve guest issues promptly and professionally, ensuring exceptional service at all times.
• Coordinate with Food & Beverage, Housekeeping, and Maintenance teams to maintain smooth hotel operations.
• Act as Chief Warden and First Responder during emergencies, ensuring guest and staff safety.
• Maintain a visible security presence and conduct regular patrols to uphold safety and standards.
• Make sound operational decisions in the absence of senior management.

Skills

Leadership

Communication

Problem solving

Hotel operations

Job description

Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

As Duty Manager, you’ll oversee hotel operations across the Front Office department and broader hotel. You’ll act as the key contact for guests and staff, represent management after hours, and lead by example in maintaining our reputation for excellence.

Key Responsibilities

Supervise daily Front Office operations, including check-ins, check-outs, and guest assistance.

Resolve guest issues promptly and professionally, ensuring exceptional service at all times.

Coordinate with Food & Beverage, Housekeeping, and Maintenance teams to maintain smooth hotel operations.

Act as Chief Warden and First Responder during emergencies, ensuring guest and staff safety.

Maintain a visible security presence and conduct regular patrols to uphold safety and standards.

Make sound operational decisions in the absence of senior management.

About You

One year experience as a Duty Manager in a hotel environment

Strong leadership, communication, and problem-solving skills.

Calm, confident, and professional under pressure.

Knowledge of hotel systems and operational procedures.

Current First Aid and Chief Warden certification (or willingness to obtain).

Availability to work a rotating 24/7 roster, including nights and weekends.

What we offer:

Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties

Be part of a creative, energetic, and supportive team

Career growth opportunities across our wider hospitality group

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities and experiences.