Duty Manager

Platform28; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Supportive team culture

Flexible scheduling where possible

Dynamic hospitality team

Recognition and rewards

Career development opportunities

Job summary

Platform28, located in Melbourne VIC, is looking for an experienced Duty Manager to oversee daily operations and lead the hospitality team. The role focuses on maintaining high service standards, managing staff, and ensuring smooth guest experiences across front and back-of-house functions.

You will be the on-shift point of contact, drive excellent service, handle guest concerns, and coordinate with kitchen and bar to optimise flow. RSA or hospitality management training is advantageous.

Qualifications

• Proven experience in a hospitality management or supervisory role, preferably in a fast-paced venue environment.
• Strong leadership and people management skills with the ability to motivate and develop team members.
• Excellent communication and interpersonal abilities.
• Outstanding customer service mindset with the ability to handle complaints diplomatically.
• Knowledge of health, safety, and licensing requirements in hospitality.
• Proficiency with POS systems and hospitality management software.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Strong organisational and multitasking capabilities.
• Numeracy skills and experience with financial management and cash handling.
• Problem-solving abilities and sound judgement in high-pressure situations.
• Relevant hospitality qualifications or certifications such as RSA or hospitality management training are advantageous.

Responsibilities

• Oversee all front-of-house and back-of-house operations during assigned shifts
• Manage staff scheduling, supervision, and performance to ensure excellent service delivery
• Handle guest concerns and complaints with professionalism, resolving issues promptly and effectively
• Monitor financial transactions, cash handling procedures, and reconciliation processes
• Ensure compliance with health, safety, and licensing regulations at all times
• Maintain inventory levels and manage stock control systems
• Conduct regular inspections of the venue to uphold cleanliness and safety standards
• Train and coach team members on service standards and operational procedures
• Coordinate with kitchen and bar teams to optimise service flow and customer satisfaction
• Report on daily operations and elevate issues to senior management
• Manage reservations, special events, and seating arrangements

Skills

Leadership

Staff management

Customer service

POS systems

Health & safety

RSA certification

Communication

Organisational skills

Problem solving

Flexibility

Education

RSA certification

Hospitality management qualification

Tools

POS software

Hospitality management software

Job description

About the role

Platform28 is seeking an experienced Duty Manager to join our hospitality team in Melbourne VIC 3000. This is a full-time position where you will be responsible for overseeing daily operations and ensuring exceptional service delivery across our venue. As Duty Manager, you will be the key point of contact during your shifts, maintaining our high standards of customer service whilst managing staff, operations, and guest experiences. This role is crucial to the success of our business and offers the opportunity to make a direct impact on our guests' experiences and staff performance.

Key responsibilities

• Oversee all front-of-house and back-of-house operations during assigned shifts
• Manage staff scheduling, supervision, and performance to ensure excellent service delivery
• Handle guest concerns and complaints with professionalism, resolving issues promptly and effectively
• Monitor financial transactions, cash handling procedures, and reconciliation processes
• Ensure compliance with health, safety, and licensing regulations at all times
• Maintain inventory levels and manage stock control systems
• Conduct regular inspections of the venue to uphold cleanliness and safety standards
• Train and coach team members on service standards and operational procedures
• Coordinate with kitchen and bar teams to optimise service flow and customer satisfaction
• Report on daily operations and elevate issues to senior management
• Manage reservations, special events, and seating arrangements

What we're looking for

• Proven experience in a hospitality management or supervisory role, preferably in a fast-paced venue environment
• Strong leadership and people management skills with the ability to motivate and develop team members
• Excellent communication and interpersonal abilities
• Outstanding customer service mindset with the ability to handle complaints diplomatically
• Knowledge of health, safety, and licensing requirements in hospitality
• Proficiency with point-of-sale (POS) systems and hospitality management software
• Ability to work flexible hours, including evenings, weekends, and public holidays
• Strong organisational and multitasking capabilities
• Numeracy skills and experience with financial management and cash handling
• Problem-solving abilities and sound judgement in high-pressure situations
• Relevant hospitality qualifications or certifications such as RSA or hospitality management training are advantageous

What we offer

We believe in creating a positive work environment where our team members can thrive.

• competitive remuneration
• opportunities for professional development
• a supportive team culture
• Flexible scheduling where possible
• the chance to work with a dynamic hospitality team
• We are committed to recognising and rewarding excellent performance
• we support our employees in developing their careers within the hospitality industry

About us

Platform28 is a vibrant hospitality venue located in the heart of Melbourne's CBD. We are dedicated to providing our guests with exceptional experiences through outstanding food, beverage, and service excellence. Our team is passionate about hospitality, and we foster a culture of collaboration, innovation, and continuous improvement. We take pride in being a preferred destination for locals and visitors alike, and we are committed to maintaining the highest standards of service and quality in everything we do.