Duty Manager

Freshfields Nominees; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Positive work environment

Competitive remuneration

Professional development opportunities

Flexible scheduling

Career development support

Job summary

Platform28 in Melbourne is seeking a Duty Manager to oversee daily operations and guest experience across our venue. You will lead front-of-house and back-of-house teams, supervise staff, and ensure service excellence during shifts.

We value strong leadership, top-tier customer service, and robust knowledge of health, safety, and licensing requirements in hospitality. RSA certification is advantageous, and flexibility for evenings and weekends is essential.

Qualifications

• Experience in hospitality management or supervisory role.
• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Knowledge of health, safety, and licensing in hospitality.
• Proficiency with POS systems and hospitality software.
• Ability to work flexible hours, including evenings and weekends.
• Numeracy skills and cash handling experience.
• Hospitality qualifications or RSA advantageous.

Responsibilities

• Oversee front-of-house and back-of-house operations during shifts.
• Manage staff scheduling, supervision and performance.
• Handle guest concerns with professionalism and resolve issues.
• Monitor financial transactions, cash handling, and reconciliation.
• Ensure health, safety, and licensing compliance at all times.
• Maintain inventory levels and stock control.
• Conduct regular venue inspections for cleanliness and safety.
• Train and coach team on service standards and procedures.
• Coordinate with kitchen and bar teams to optimise service flow.
• Report daily operations and escalate issues to management.
• Manage reservations, events, and seating arrangements.

Skills

Leadership

Customer service

Communication

Organisational skills

People management

Education

RSA or hospitality management training

Tools

POS systems

Hospitality management software

Job description

Platform28 is seeking an experienced Duty Manager to join our hospitality team in Melbourne VIC 3000. This is a full-time position where you will be responsible for overseeing daily operations and ensuring exceptional service delivery across our venue. As Duty Manager, you will be the key point of contact during your shifts, maintaining our high standards of customer service whilst managing staff, operations, and guest experiences. This role is crucial to the success of our business and offers the opportunity to make a direct impact on our guests' experiences and staff performance.

Key responsibilities

Oversee all front-of-house and back-of-house operations during assigned shifts

Manage staff scheduling, supervision, and performance to ensure excellent service delivery

Handle guest concerns and complaints with professionalism, resolving issues promptly and effectively

Monitor financial transactions, cash handling procedures, and reconciliation processes

Ensure compliance with health, safety, and licensing regulations at all times

Maintain inventory levels and manage stock control systems

Conduct regular inspections of the venue to uphold cleanliness and safety standards

Train and coach team members on service standards and operational procedures

Coordinate with kitchen and bar teams to optimise service flow and customer satisfaction

Report on daily operations and escalated any issues to senior management

Manage reservations, special events, and seating arrangements

What we are looking for

Proven experience in a hospitality management or supervisory role, preferably in a fast-paced venue environment

Strong leadership and people management skills with the ability to motivate and develop team members

Excellent communication and interpersonal abilities

Outstanding customer service mindset with the ability to handle complaints diplomatically

Knowledge of health, safety, and licensing requirements in hospitality

Proficiency with point-of-sale (POS) systems and hospitality management software

Ability to work flexible hours, including evenings, weekends, and public holidays

Strong organisational and multitasking capabilities

Numeracy skills and experience with financial management and cash handling

Problem-solving abilities and sound judgement in high-pressure situations

Relevant hospitality qualifications or certifications such as RSA or hospitality management training are advantageous

What we offer

• We believe in creating a positive work environment where our team members can thrive.
• At Platform28, we offer competitive remuneration, opportunities for professional development, and a supportive team culture.
• Flexible scheduling where possible, and the chance to work with a dynamic hospitality team.
• We are committed to recognising and rewarding excellent performance, and we support our employees in developing their careers within the hospitality industry.

About us

Platform28 is a vibrant hospitality venue located in the heart of Melbourne's CBD. We are dedicated to providing our guests with exceptional experiences through outstanding food, beverage, and service excellence. Our team is passionate about hospitality, and we foster a culture of collaboration, innovation, and continuous improvement. We take pride in being a preferred destination for locals and visitors alike, and we are committed to maintaining the highest standards of service and quality in everything we do.