Duty Manager

Frontline Hospitality Queensland; Gold Coast City; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary package

Career progression opportunities

Supportive management team

Established Gold Coast venue

Job summary

Frontline Hospitality Queensland on the Gold Coast is seeking an experienced hospitality professional for a hands-on leadership role. Reporting to venue leadership, you will oversee daily operations across bar, dining and gaming spaces, driving exceptional guest experiences.

The position requires proven leadership in a busy venue, a strong focus on service standards, and solid knowledge of RSA/RMLV compliance.

Qualifications

• Previous experience in a Duty Manager, Assistant Manager or Senior Supervisor role within a busy hospitality venue.
• Strong leadership skills with the ability to motivate, develop and manage a team.
• Excellent communication and customer service skills, with a hands-on approach to management.
• Sound understanding of venue operations, compliance, RSA and workplace health and safety.

Responsibilities

• Overseeing daily venue operations across bar, restaurant and gaming areas as required.
• Leading, motivating and supporting front-of-house staff throughout service.
• Maintaining high standards of customer service and handling guest enquiries professionally.
• Managing opening and closing procedures, cash handling and reporting.
• Ensuring compliance with RSA, RSG, RMLV, Approved Managers Licence, workplace health and safety and relevant licensing requirements.
• Supporting staff training, development and performance management.
• Working closely with senior management to achieve operational and financial targets.

Skills

Leadership

Communication

Customer service

Team management

Tools

RSA

RSG

RMLV

Job description

About the Company

Join a busy hospitality venue on the Gold Coast, delivering quality food, beverage and entertainment experiences to a diverse customer base. With a strong focus on service, operational standards and team culture, they are looking for an experienced hospitality professional to join their leadership team.

About the Role

Reporting to the Venue Manager, you will play an integral role in the day-to-day operations of the venue, ensuring smooth service delivery and an exceptional guest experience. This is a hands-on leadership position suited to someone who thrives in a fast-paced environment, enjoys leading a team and understands what it takes to operate a successful hospitality venue.

Your responsibilities will include

• Overseeing daily venue operations across bar, restaurant and gaming areas as required.
• Leading, motivating and supporting front-of-house staff throughout service.
• Maintaining high standards of customer service and handling guest enquiries professionally.
• Managing opening and closing procedures, cash handling and reporting.
• Ensuring compliance with RSA, RSG, RMLV, Approved Managers Licence, workplace health and safety and relevant licensing requirements.
• Supporting staff training, development and performance management.
• Working closely with senior management to achieve operational and financial targets.

Your Skills and Experience

• Previous experience in a Duty Manager, Assistant Manager or Senior Supervisor role within a busy hospitality venue.
• Strong leadership skills with the ability to motivate, develop and manage a team.
• Excellent communication and customer service skills, with a hands-on approach to management.
• Sound understanding of venue operations, compliance, RSA and workplace health and safety.
• Ability to remain organised, solution-focused and composed in a fast-paced environment.

Your Benefits and Rewards

• Competitive salary package on offer.
• Opportunity to join an established and busy Gold Coast venue.
• Supportive management team and positive working environment.
• Career development and progression opportunities.
• Varied role with the opportunity to make a genuine impact on venue performance and team culture.