Duty Manager - Hospitality Ops and Guest Experience Leader

Frontline Hospitality Queensland; Gold Coast City; Presencial; AUD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Career progression opportunities

Supportive management team

Established Gold Coast venue

Descripción de la vacante

Frontline Hospitality Queensland on the Gold Coast is seeking an experienced hospitality professional for a hands-on leadership role. Reporting to venue leadership, you will oversee daily operations across bar, dining and gaming spaces, driving exceptional guest experiences.

The position requires proven leadership in a busy venue, a strong focus on service standards, and solid knowledge of RSA/RMLV compliance.

Formación

• Previous experience in a Duty Manager, Assistant Manager or Senior Supervisor role within a busy hospitality venue.
• Strong leadership skills with the ability to motivate, develop and manage a team.
• Excellent communication and customer service skills, with a hands-on approach to management.
• Sound understanding of venue operations, compliance, RSA and workplace health and safety.

Responsabilidades

• Overseeing daily venue operations across bar, restaurant and gaming areas as required.
• Leading, motivating and supporting front-of-house staff throughout service.
• Maintaining high standards of customer service and handling guest enquiries professionally.
• Managing opening and closing procedures, cash handling and reporting.
• Ensuring compliance with RSA, RSG, RMLV, Approved Managers Licence, workplace health and safety and relevant licensing requirements.
• Supporting staff training, development and performance management.
• Working closely with senior management to achieve operational and financial targets.

Conocimientos

Leadership

Communication

Customer service

Team management

Herramientas

RSA

RSG

RMLV

Descripción del empleo

Frontline Hospitality Queensland on the Gold Coast is seeking an experienced hospitality professional for a hands-on leadership role. Reporting to venue leadership, you will oversee daily operations across bar, dining and gaming spaces, driving exceptional guest experiences.

The position requires proven leadership in a busy venue, a strong focus on service standards, and solid knowledge of RSA/RMLV compliance.