Hospitality Manager

AVC Operations Pty Limited; Hervey Bay; On-site; AUD 65,000 - 85,000; Full time

Job summary

Bayswater Bar & Grill in Hervey Bay, part of AVC Operations Pty Limited, is seeking a Duty Manager who thrives on the floor leadership and smooth shift operations.

You’ll support the Venue Manager and lead the team during shifts, ensuring great service, safety and compliance. Availability for evenings and weekends is essential.

Qualifications

• Supervisory experience in a busy pub, hotel, club or similar licensed venue.
• Current Queensland RSA and RSG qualifications are required.
• Availability for evenings and weekends is essential.

Responsibilities

• Leading shifts and supporting team members through busy service periods.
• Opening and closing the venue, including cash handling and end-of-shift procedures.
• Maintaining standards across food and beverage, gaming, TAB and KENO.
• Coaching team members and creating a positive team culture.
• Responding to guest feedback and resolving issues as they arise.
• Maintaining liquor, gaming, food safety and workplace safety standards.

Skills

Supervisory experience

Customer service

Leadership

Cash handling

Gaming knowledge

Job description

Overlooking the water in Hervey Bay, Bayswater Bar & Grill brings together dining, drinks, live sport, entertainment, functions and gaming. It's a venue that welcomes both locals and visitors, and we're looking for a Duty Manager who enjoys being on the floor and making every shift run well.

You’ll support the Venue Manager with day-to-day operations and lead the team during your shifts. You’ll be a calm, hands‑on presence across the venue, helping deliver great service while maintaining strong safety and compliance standards.

What you’ll be doing

• Leading shifts and supporting team members through busy service periods.
• Opening and closing the venue, including cash handling and end-of-shift procedures.
• Maintaining standards across food and beverage, gaming, TAB and KENO.
• Coaching team members and creating a positive team culture.
• Responding to guest feedback and resolving issues as they arise.
• Maintaining liquor, gaming, food safety and workplace safety standards.

About you

You’ll bring supervisory experience in a busy pub, hotel, club or similar licensed venue. You’re confident making decisions on shift, supporting your team and stepping in wherever needed. Experience with gaming, TAB or KENO would be particularly valuable.

You’ll need current Queensland RSA and RSG qualifications, with any additional required training completed before starting. Availability for evenings and weekends is essential.

What we offer

• Competitive salary package.
• Ongoing leadership development through our AdVanCe Career Program.
• Career progression opportunities across 200+ venues throughout Australia and New Zealand.
• Staff discounts across Australian Venue Co. venues.
• A supportive team culture that encourages your development and career growth.