Food and Beverage Duty Manager

IHG Hotels & Resorts; Gold Coast City; Presencial; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Career development

Staff discounts worldwide

Complimentary staff meals

Supportive team culture

Leading hotel on Gold Coast

Resumo da oferta

voco Gold Coast, part of IHG Hotels & Resorts, seeks a Food & Beverage Duty Manager to lead wele operations across restaurant, bar, conferencing and events. This full-time role requires a hands-on leader who motivates teams and delivers memorable guest experiences on a rotating roster.

You will drive service excellence, manage daily operations, support training, and ensure compliance with safety and quality standards while collaborating with other departments to elevate the guest journey.

Qualificações

• Supervisory or management experience in hospitality, hotels or restaurants.
• Strong leadership and communication abilities.
• Calm and professional under pressure in busy environments.

Responsabilidades

• Lead F&B operations across outlets and events.
• Ensure high guest service and satisfaction.
• Coach and develop team members for excellence.
• Manage daily service and ensure smooth operations.
• Monitor labour costs and service standards.
• Assist with training and onboarding.
• Ensure food safety, hygiene and WHS compliance.
• Resolve guest concerns promptly.
• Collaborate with other departments to enhance guest experience.

Conhecimentos

Leadership

Communication

Guest service

POS systems

Formação académica

RSA certification

Ferramentas

POS systems

Hotel operations software

Descrição da oferta de emprego

Food & Beverage Duty Manager

Are you a passionate hospitality leader who thrives in a fast-paced environment and loves delivering memorable guest experiences? Join the team at voco Gold Coast as our next Food & Beverage Duty Manager and play a key role in leading our restaurant, bar, conferencing and events operations.

As a Food & Beverage Duty Manager, you'll work closely with our Food & Beverage leadership team to deliver exceptional service, drive team engagement, and ensure smooth daily operations across multiple outlets. This is a hands-on leadership role, ideal for someone who enjoys leading from the front and creating memorable moments for our guests.

About the Role

This is a full-time salaried position working a rotating roster across breakfast, mid and dinner shifts, including weekends and public holidays as required.

Key Responsibilities

• Lead and support Food & Beverage operations across restaurant, bar, room service, conferences and events.
• Ensure a consistently high level of guest service and satisfaction.
• Motivate, coach and develop team members to achieve operational excellence.
• Manage daily service periods and maintain smooth venue operations.
• Monitor labour costs, productivity and service standards.
• Assist with training, onboarding and performance development.
• Ensure compliance with food safety, hygiene and WHS requirements.
• Resolve guest concerns professionally and efficiently.
• Work collaboratively with other hotel departments to enhance the guest experience.

About You

• Previous supervisory or management experience within hospitality, food and beverage, hotels or restaurants.
• Strong leadership and communication skills.
• Ability to remain calm and professional in a busy environment.
• A hands-on approach with a passion for customer service.
• Experience with POS systems and hotel operations is highly regarded.
• Flexible availability to work rotating shifts, including weekends and public holidays.
• Current Responsible Service of Alcohol (RSA) certification.

What We Offer

• Competitive salary package.
• Opportunities for career development within IHG Hotels & Resorts.
• Employee benefits and hotel discounts worldwide.
• Complimentary staff meals while on duty.
• A supportive and inclusive team culture.
• The opportunity to work in one of the Gold Coast's leading hotels.

Why voco Gold Coast?

At voco, we are proudly different. We create thoughtful experiences with a personal touch, combining professionalism with a relaxed and welcoming atmosphere. If you're ready to take the next step in your hospitality career and join a team that celebrates individuality and excellence, we'd love to hear from you.