Duty Manager

Frontline Recruitment Group; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

The opportunity to join a busy GoldCoa

A hands-on leadership role with varied

Develop management skills and greater取

Team environment valuing initiative,可靠

Shape guest experience and contribute

Job summary

Frontline Recruitment Group is sourcing a Bar Duty Manager for a busy Gold Coast venue. The role is hands-on and floor-based, requiring leadership to keep service on track and high guest satisfaction during peak periods.

You’ll oversee bar operations, coordinate staff, handle customer inquiries, and ensure safety and compliance across shifts. You’ll also train staff, manage handovers, and uphold a clean, welcoming venue.

Qualifications

• Leadership experience in busy bar/hospitality settings.
• Ability to manage staff during peak periods and keep service on track.
• Strong communication skills for customer complaints and team handovers.
• Understanding of bar operations, cash handling and safety compliance.
• Current Queensland RSA certification and knowledge of venue safety requirements.

Responsibilities

• Oversee bar operations and coordinate staff across shifts.
• Lead by example on the floor and ensure smooth service during busy periods.
• Handle customer enquiries and resolve issues promptly and professionally.
• Train staff, manage shift handovers, opening/closing procedures and cleanliness.
• Ensure responsible service of alcohol and venue safety compliance.

Skills

Team leadership

Staff coordination

Customer service

Cash handling

RSA certification

Job description

About the Company

Our client operates a busy venue on the Gold Coast, attracting a mix of locals, regulars and visitors looking for a great atmosphere and friendly service. With a fast-paced bar and plenty happening throughout the week, the venue is looking for a Bar Duty Manager who enjoys being on the floor, knows how to bring a team together and takes pride in making sure guests have a great time. It's a hands-on environment where no two shifts are quite the same. The right person will be someone who enjoys the buzz of a busy venue, can think on their feet and understands the importance of getting the balance right between great service, responsible trading and a well-run team.

About the Role

The Bar Duty Manager will play an important role in the day-to-day running of the venue, helping ensure every shift runs smoothly from start to finish. Working closely with the management team, you'll oversee bar operations, coordinate staff, manage service during busy periods and make sure customers receive friendly, efficient service. You'll also handle customer enquiries, resolve issues as they arise and ensure responsible service of alcohol and venue safety requirements are followed. This role suits someone who leads by example and isn't afraid to get involved. Whether you're jumping behind the bar during a rush, supporting a team member or handling an unexpected situation, you'll be the person the team can rely on to keep things moving. You'll also help with staff training, shift handovers, opening and closing procedures and maintaining a clean, safe and welcoming venue.

Your Skills and Experience

• Previous experience as a Bar Supervisor, Duty Manager or in a similar leadership role within a busy bar, pub or hospitality venue.
• Confidence leading a team, organising shifts and keeping service on track during busy periods.
• Strong customer service and communication skills, with the ability to handle complaints and challenging situations professionally.
• A sound understanding of bar operations, cash handling, stock control and responsible service of alcohol.
• Current Queensland RSA certification, along with a practical approach to workplace health and safety and venue compliance.

Your Benefits and Rewards

• The opportunity to join a busy Gold Coast venue with a lively atmosphere.
• A hands-on leadership role with variety and responsibility.
• The chance to develop your management skills and take greater ownership of venue operations.
• A team environment where initiative, reliability and a positive attitude are valued.
• The opportunity to help shape the guest experience and contribute to the success of the venue.

Ready to take charge of the bar?

If you're a confident hospitality professional who enjoys a busy service, knows how to lead a team and takes pride in creating a great atmosphere, this could be the right move for you.