Door/Memberships Attendant

Australian National University; Mayfield; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Wellbeing leave

Flexible work options

Discounted meals

Job summary

The Wests Group Australia in Mayfield, NSW, is seeking a Door Attendant to join their full-time team. The role involves greeting members and guests, signing them in, advising on facilities and events, and promoting Wests memberships at a busy club site.

You will ensure RSA compliance, verify IDs, and work a rotating 7-day roster including day, afternoon and overnight shifts. The position requires strong customer service, resilience, and the ability to collaborate with security and duty managers.

Qualifications

• RSA and RCG certifications are required.
• Candidates will undergo background checks including criminal history, references, and right-to-work verification.

Responsibilities

• Greet members and guests and project a friendly image
• Sign in members and guests per regulations
• Advise on facilities and events
• Promote and process Wests memberships
• Check employee and contractor IDs
• Monitor RSA compliance
• Liaise with security for entry refusals when intoxicated

Skills

Customer service

Communication

Leadership

Problem solving

People skills

Job description

Mayfield (Awabakal Country), NSW, Australia

About the position

Door Attendants play a key part to our Club operations. Accountable for ensuring our members and guests feel welcome and monitor Club and government compliance. This Full-Time opportunity is located at our Mayfield site. Responsibilities include:

• Greet all members and guests with enthusiasm and project positive and friendly image
• Ensure all members and guests sign into the Club as per regulations
• Advise members and guests on Club facilities and events
• Promote and process Wests memberships
• Check employee and contractor identification
• Monitor and enforce RSA legislation
• Liaise with security and Duty Managers on refusal of entry due to intoxication

This position requires the ability to work a 7 day rotating roster with a mix of Day, Afternoon and Overnight shifts to meet operational requirements.

Certifications required: RSA and RCG Certifications

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

About you

We are seeking an energetic team player with a passion for customer service within the hospitality industry. Demonstrated strong communication and leadership qualities you will have the gift of both problem solving and people skills to manage compliance. Previous experience in a similar position is highly desirable. Honesty, integrity and customer service is your primary focus.

About us

The Wests Group Australia is a major employer in the Newcastle, PortStephensand Lake Macquarie regions. Employing close to 1000 people, Westsoperatesa multi-site portfolio of entertainment and hospitality venuescomprisingof registered clubs, hotels,conferenceand fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

• Wellbeing:First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employeeassistanceprograms (EAP).
• Financial:Paid parental leave, 17.5% annual leave loading, above-awardwagesand penalty rates, plus 40% off meals for club employees.
• Lifestyle:Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discountedaccommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexualorientationand education are valued to reflect the diversity of the communities in which weoperate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.