Front of House Team Leader

Wests Group; Newcastle-Maitland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing leave

Parental leave

Meal discounts

Gym membership

Job summary

The Wests Group Australia is seeking a Front of House Team Leader to lead and support our Catering team in Newcastle and surrounding areas. You’ll coordinate floor operations, patisserie, servery and till areas, ensuring excellent customer service and smooth service flow.

You’ll supervise shifts, uphold high standards of presentation, cleanliness and food safety, and work hands-on with the team to deliver top hospitality experiences during busy periods.

Qualifications

• Experience supervising hospitality teams.
• Strong customer service and communication skills.
• Good organizational and problem‑solving abilities.
• Understanding of food safety, hygiene and cleaning standards.
• Ability to lead by example and work collaboratively.

Responsibilities

• Lead and support Front of House team members during shifts.
• Coordinate staff coverage across floor, patisserie, servery and till areas.
• Allocate daily duties and ensure tasks are completed.
• Provide friendly, professional and efficient service.
• Monitor workflow and assist during peak service times.
• Keep customer areas clean, stocked, and presentable.
• Support till operations and payment procedures.
• Maintain food safety, hygiene and cleanliness standards.
• Coordinate opening, service and end-of-shift close-down.
• Complete and verify operational and close-down checklists.
• Address customer inquiries and feedback promptly.
• Keep Catering Manager informed of staffing and service matters.

Skills

Team leadership

Staff coordination

Customer service

Cash handling

Food safety

Opening/closing

Checklists

Communication

Problem solving

Collaboration

Tools

POS system

Job description

About theopportunity

We'relooking for a Front of House Team Leader to join our Catering team,taking the lead during service and helping our team deliver consistently greatexperiences for our members and guests.

This is a hands-on leadership position where you'll work alongside the team whilecoordinating day-to-day operations across our front of house service, floor,patisserie, and till areas. You'll play an important role in keepingservice running smoothly, supporting team members and maintaining highstandards across customer service, presentation, cleanliness and organisation.

If you enjoybeing on the floor, leading people and staying one step ahead during a busyservice, this could be a great opportunity to develop your hospitalityleadership experience.

Here’swhat you'll be doing:

• Leading and supporting Front ofHouse team members throughout their shifts
• Coordinating staff coverageacross the floor, patisserie, front servery and till areas
• Allocating dailyresponsibilities and ensuring tasks are completed effectively
• Leading by example to deliverfriendly, professional and efficient customer service
• Monitoring workflow and steppingin to support the team during busy service periods
• Ensuring customer-facing areasare clean, organised, stocked and well presented
• Supporting till operations, cashhandling and payment procedures
• Maintaining high standards offood safety, hygiene and workplace cleanliness
• Coordinating opening, serviceand end-of-shift close-down requirements
• Completing and checking relevantoperational and close-down checklists
• Responding to customerenquiries, feedback and service issues
• Keeping the Catering Managerinformed of staffing, service and operational matters

As part of our recruitment process,you'llneed to complete standard probitychecks including, but not limited to, right-to-work verification, CriminalHistory Check, and reference checks. These will befacilitatedand funded by The Wests Group.

About you

You're areliable and proactive hospitality professional who enjoys bringing peopletogether and creating a positive service environment.
You're don'tneed to stand back and manage from the sidelines. You're comfortable workingalongside your team, providing direction when required and helping everyonedeliver their best during a busy service.

To besuccessful, you'll ideally bring:

• Previous experience in hospitality,catering, food service or a similar customer-facing environment
• Experience supervising, leadingor providing direction to other team members
• Strong customer service andcommunication skills
• Good organisational andproblem-solving skills
• An understanding of food safety,hygiene and cleaning standards
• The ability to follow proceduresand complete operational checklists accurately
• A positive, reliable approachand willingness to lead by example
• The ability to workcollaboratively with both team members and management

About us

The Wests Group Australia is a major employer in the Newcastle, PortStephensand Lake Macquarie regions. Employingclose to 1000 people, Westsoperatesa multi-site portfolio of entertainment and hospitalityvenuescomprisingof registered clubs, hotels,conferenceand fitness facilities as well as theNewcastle Knights. We are one of the many local success stories of our region.
Being an employee of The Wests Group will give you access to the followingperks andbenefits:

• Wellbeing:First Nations Cultural Leave,annual flu vaccinations, Wellbeing Leave, flexible work options, CommunityCare leave and Employeeassistanceprograms (EAP).
• Financial:Paid parental leave, 17.5%annual leave loading, above-awardwagesand penalty rates, plus 40% offmeals for club employees.
• Lifestyle:Discounted gym membership for$25/month per month (including your partner), discounted NIB HealthInsurance, savings on Reflections Holiday Parks, and discountedaccommodation at our three hotels - The Executive, The Gateway, and TheAnchorage Hotel & Spa.

We welcome candidates from diverse backgrounds to create a work environmentwhere employee differences such as gender, age, culture, disability, sexualorientationand education are valued to reflectthe diversity of the communities in which weoperate. Aboriginal and Torres StraitIslander peoples are encouraged to apply.