Front of House Team Leader

Wests Group Australia; Newcastle-Maitland; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Wellbeing benefits

Career development

Financial benefits

Lifestyle discounts

Job summary

The Wests Group Australia is seeking a Full-time Front of House Team Leader to lead during service, coordinate the floor, patisserie and till areas, and help deliver great experiences for our members and guests.

This hands-on leadership role requires you to supervise and support team members, maintain high standards of service, presentation and cleanliness, and work with the Catering Manager on daily operations across our venues in the Newcastle region.

Qualifications

• Previous experience in hospitality, catering, food service or a similar customer-facing environment
• Experience supervising, leading or providing direction to other team members
• Strong customer service and communication skills
• Confidence coordinating people and priorities during busy periods
• Good organisational and problem-solving skills
• The ability to follow procedures and complete operational checklists accurately
• A positive, reliable approach and willingness to lead by example
• The ability to work collaboratively with both team members and management

Responsibilities

• Leading and supporting Front of House team members throughout their shifts
• Coordinating staff coverage across the floor, patisserie, front servery and till areas
• Allocating daily responsibilities and ensuring tasks are completed effectively
• Leading by example to deliver friendly, professional and efficient customer service
• Monitoring workflow and stepping in to support the team during busy service periods
• Ensuring customer-facing areas are clean, organised, stocked and well presented
• Supporting till operations, cash handling and payment procedures
• Maintaining high standards of food safety, hygiene and workplace cleanliness
• Coordinating opening, service and end-of-shift close-down requirements
• Completing and checking relevant operational and close-down checklists
• Responding to customer enquiries, feedback and service issues
• Keeping the Catering Manager informed of staffing, service and operational matters

Skills

Leadership

Hospitality supervision

Customer service

Communication

Job description

About the opportunity
We're looking for a Fulltime Front of House Team Leader to join our Catering team, taking the lead during service and helping our team deliver consistently great experiences for our members and guests.

This is a hands-on leadership position where you'll work alongside the team while coordinating day-to-day operations across our front of house service, floor, patisserie, and till areas. You'll play an important role in keeping service running smoothly, supporting team members and maintaining high standards across customer service, presentation, cleanliness and organisation.

If you enjoy being on the floor, leading people and staying one step ahead during a busy service, this could be a great opportunity to develop your hospitality leadership experience.

Here™s what you™ll be doing:

• Leading and supporting Front of House team members throughout their shifts
• Coordinating staff coverage across the floor, patisserie, front servery and till areas
• Allocating daily responsibilities and ensuring tasks are completed effectively
• Leading by example to deliver friendly, professional and efficient customer service
• Monitoring workflow and stepping in to support the team during busy service periods
• Ensuring customer-facing areas are clean, organised, stocked and well presented
• Supporting till operations, cash handling and payment procedures
• Maintaining high standards of food safety, hygiene and workplace cleanliness
• Coordinating opening, service and end-of-shift close-down requirements
• Completing and checking relevant operational and close-down checklists
• Responding to customer enquiries, feedback and service issues
• Keeping the Catering Manager informed of staffing, service and operational matters

As part of our recruitment process, you™ll need to complete standard probity checks including, but not limited to, right-to-work verification, Criminal History Check, and reference checks. These will be facilitated and funded by The Wests Group.

About you
You™re a reliable and proactive hospitality professional who enjoys bringing people together and creating a positive service environment.
You don™t need to stand back and manage from the sidelines. You™re comfortable working alongside your team, providing direction when required and helping everyone deliver their best during a busy service.

To be successful, you™ll ideally bring:

• Previous experience in hospitality, catering, food service or a similar customer-facing environment
• Experience supervising, leading or providing direction to other team members
• Strong customer service and communication skills
• Confidence coordinating people and priorities during busy periods
• Good organisational and problem-solving skills
• An understanding of food safety, hygiene and cleaning standards
• The ability to follow procedures and complete operational checklists accurately
• A positive, reliable approach and willingness to lead by example
• The ability to work collaboratively with both team members and management

Above all, we™re looking for someone who is passionate about customer service, takes pride in high standards and genuinely enjoys supporting a team to succeed.

About us
The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.
Being an employee of The Wests Group will give you access to the following perks and benefits:

• Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employee assistance programs (EAP).
• Career: Certificate III in Hospitality (SIT30622 Certificate III in Hospitality (JobReady - Culinary) | Allara Learning), paid traineeships, and leadership programs.
• Financial: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus 40% off meals for club employees.
• Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.