Duty Manager

Caloundra Rsl Club; Caloundra; Vor Ort; AUD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Base salary + super + meals

Rotating roster

Gym membership (half price) for you +

Wellness programs

Barista coffee & soft drinks

Free parking

Employee recognition program

Robust onboarding process

Ongoing training & growth

Zusammenfassung

Caloundra RSL Club is seeking an experienced Duty Manager to join our supportive management team at our iconic hospitality venue in Caloundra. You will mentor staff, solve problems, and foster a positive workplace culture while delivering exceptional customer service.

Based in Caloundra, this full-time role offers a dynamic roster, opportunities for career progression, and a collaborative team environment with a commitment to service and community support.

Qualifikationen

• Leadership and management experience in hospitality.
• RSA, RSG, Approved Managers Licence and RMLV are required.
• Police Check required.

Aufgaben

• Coach & develop the team through constructive feedback to improve knowledge, performance and reduce turnover.
• Coordinate operations and service improvements to enhance customer and employee experience.
• Lead by example with exceptional customer service, clear communication and productivity.
• Resolve staff and customer issues efficiently to achieve positive business outcomes.
• Work well under pressure and manage multiple tasks.

Kenntnisse

Leadership

Customer service

Hospitality knowledge

Ausbildung

RSA

RSG

Approved Managers Licence

RMLV

Police Check

Jobbeschreibung

Are you seeking a genuine work life balance? A roster which includes day and night shifts? 1 weekend off per month?

Caloundra RSL is now seeking an experienced and motivated Duty Manager to join our dynamic and supportive management team. This is a fantastic opportunity to be part of an iconic hospitality venue that values career progression and recognises great work. If you're a natural leader who thrives on mentoring others, solving problems, and creating a positive workplace culture, all while delivering exceptional customer service, we’d love to hear from you. Look no further… Located in the heart of Caloundra, Caloundra RSL Club is a vibrant hub of entertainment, dining, and community spirit. As a non-profit organization, we proudly support veterans and foster connections through our commitment to service and excellence.

What we offer

• Full time = Base Salary + Super + Meals
• Rotating Roster
• Half price gym membership for yourself and a family member with no lock in contract & a complementary personal training session every 6 – 8 weeks.
• Free access to Wellness programs
• Complementary barista coffee & soft drink
• Free parking
• Participation in our employee recognition and rewards program
• A robust on boarding process
• Ongoing training & growth opportunities
• The opportunity to work with a great team of hospitality professionals

Your contribution

• Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.
• Participate in and coordinate innovation activities relating to operations & service practices to improve the customer & employee experience.
• Lead by example through superior customer service, positive & effective communication & productivity.
• Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.
• Work well under pressure with the ability to multi task.
• Efficiently & effectively report on customer and employee related incidents.

Do you have

• A passion for exceptional customer service
• Sound knowledge and experience in hospitality
• Leadership & management experience
• Current qualifications – RSA – RSG – Approved Managers License & RMLV.
• A Police Check

Caloundra RSL Services Club Inc is passionate about providing equal employment opportunities and embracing vocabulary to the benefit of all. We actively encourage applications from any background.