Hospitality Duty Manager — Lead & Mentor Team

Caloundra Rsl Club

Caloundra

On-site

AUD 70,000 - 95,000

Full time

2 days ago

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Benefits offered by this job

Base salary + super + meals

Rotating roster

Gym membership (half price) for you +

Wellness programs

Barista coffee & soft drinks

Free parking

Employee recognition program

Robust onboarding process

Ongoing training & growth

Job summary

Caloundra RSL Club is seeking an experienced Duty Manager to join our supportive management team at our iconic hospitality venue in Caloundra. You will mentor staff, solve problems, and foster a positive workplace culture while delivering exceptional customer service.

Based in Caloundra, this full-time role offers a dynamic roster, opportunities for career progression, and a collaborative team environment with a commitment to service and community support.

Qualifications

Leadership and management experience in hospitality.
RSA, RSG, Approved Managers Licence and RMLV are required.
Police Check required.

Responsibilities

Coach & develop the team through constructive feedback to improve knowledge, performance and reduce turnover.
Coordinate operations and service improvements to enhance customer and employee experience.
Lead by example with exceptional customer service, clear communication and productivity.
Resolve staff and customer issues efficiently to achieve positive business outcomes.
Work well under pressure and manage multiple tasks.

Skills

Leadership

Customer service

Hospitality knowledge

Education

RSA

RSG

Approved Managers Licence

RMLV

Police Check

Job description

Based in Caloundra, this full-time role offers a dynamic roster, opportunities for career progression, and a collaborative team environment with a commitment to service and community support.

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