Duty Manager

Caloundra RSL; Caloundra; Vor Ort; AUD 52.000 - 87.000; Vollzeit

Benefits dieser Stelle

Salary up to 87k + super

Rotating roster

Gym membership discount

Wellness programs

Complimentary coffee & drinks

Free parking

Employee recognition program

Strong onboarding

Ongoing training & growth

Great team environment

Zusammenfassung

Caloundra RSL is seeking an experienced Duty Manager in Caloundra to join a dynamic hospitality team. The role focuses on leading the team, delivering exceptional service, and maintaining a positive workplace culture within a not-for-profit venue.

As part of the management team, you will mentor staff, manage rosters, and ensure smooth day-to-day operations while upholding the club's commitment to veterans and community. The position offers a competitive salary with super and meals.

Qualifikationen

• Experience leading hospitality teams and overseeing operations.

Aufgaben

• Coach and develop the team through constructive feedback to improve knowledge and performance.
• Coordinate initiatives to enhance operations and service practices for better customer and employee experience.
• Lead by example with superior customer service, clear communication and productivity.
• Resolve staff and customer issues efficiently and report incidents.

Kenntnisse

Leadership

Customer service

Mentoring

Problem solving

Communication

Jobbeschreibung

Are you seeking a genuine work life balance?

A roster which includes day and night shifts?

Caloundra RSL is now seeking an experienced and motivated Duty Manager to join our dynamic and supportive management team. This is a fantastic opportunity to be part of an iconic hospitality venue that values career progression and recognises great work. If you're a natural leader who thrives on mentoring others, solving problems, and creating a positive workplace culture, all while delivering exceptional customer service, we’d love to hear from you.

Look no further…

Located in the heart of Caloundra, Caloundra RSL Club is a vibrant hub of entertainment, dining, and community spirit. As a non‑profit organization, we proudly support veterans and foster connections through our commitment to service and excellence.

What we offer

• Full time = Up to $87,000 Base + Super + Meals
• Rotating Roster
• Half price gym membershipfor yourself and a family member with no lock in contract & a complementary personal training session every 6 – 8 weeks.
• Free access to Wellness programs
• Complementary barista coffee & soft drink
• Free parking
• Participation in our employee recognition and rewards program
• A robust on boarding process
• Ongoing training & growth opportunities
• The opportunity to work with a great team of hospitality professionals

Your contribution

Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.

Participate in andcoordinate innovationactivities relating to operations & service practices to improve the customer & employee experience.

Lead by example through superior customer service, positive & effective communication & productivity.

Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.

Work well under pressure with the ability to multi task.

Efficiently & effectively report on customer and employee related incidents.

Do you have

A passion for exceptional customer service

Sound knowledge and experience in hospitality

A Police Check

Caloundra RSL Services Club Inc is passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.