Duty Manager | Hospitality Leader (Day/Night Shifts)

Caloundra RSL; Caloundra; On-site; AUD 52,000 - 87,000; Full time

Benefits offered by this job

Salary up to 87k + super

Rotating roster

Gym membership discount

Wellness programs

Complimentary coffee & drinks

Free parking

Employee recognition program

Strong onboarding

Ongoing training & growth

Great team environment

Job summary

Caloundra RSL is seeking an experienced Duty Manager in Caloundra to join a dynamic hospitality team. The role focuses on leading the team, delivering exceptional service, and maintaining a positive workplace culture within a not-for-profit venue.

As part of the management team, you will mentor staff, manage rosters, and ensure smooth day-to-day operations while upholding the club's commitment to veterans and community. The position offers a competitive salary with super and meals.

Qualifications

• Experience leading hospitality teams and overseeing operations.

Responsibilities

• Coach and develop the team through constructive feedback to improve knowledge and performance.
• Coordinate initiatives to enhance operations and service practices for better customer and employee experience.
• Lead by example with superior customer service, clear communication and productivity.
• Resolve staff and customer issues efficiently and report incidents.

Skills

Leadership

Customer service

Mentoring

Problem solving

Communication

Job description

Caloundra RSL is seeking an experienced Duty Manager in Caloundra to join a dynamic hospitality team. The role focuses on leading the team, delivering exceptional service, and maintaining a positive workplace culture within a not-for-profit venue.

As part of the management team, you will mentor staff, manage rosters, and ensure smooth day-to-day operations while upholding the club's commitment to veterans and community. The position offers a competitive salary with super and meals.