Duty Manager

Caloundra RSL; Sunshine Coast Regional; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Salary + meals

Rotating roster

Gym membership

Wellness programs

Barista coffee & soft drinks

Free parking

Employee recognition program

Onboarding & training

Team of hospitality professionals

Zusammenfassung

Caloundra RSL is seeking an experienced Duty Manager to join our hospitality management team. This role focuses on mentoring staff, delivering exceptional customer service, and driving a positive workplace culture, with a roster that balances day and night shifts and one weekend off per month.

Located in Caloundra, the venue offers a base salary plus super and meals, with a rotating roster, gym benefits, wellness programs, and opportunities for career growth in a supportive, non-profit

Qualifikationen

• Experience leading teams in hospitality.
• Current qualifications: RSA, RSG, Approved Managers License & RMLV.
• Police Check is required.

Aufgaben

• Coach and develop the team through constructive feedback to improve knowledge and performance.
• Coordinate operations and service improvements to enhance customer and employee experience.
• Lead by example with superior customer service, clear communication, and productivity.

Kenntnisse

Leadership

Customer service

Staff development

Dispute resolution

Communication

Multitasking

Ausbildung

RSA

RSG

Approved Managers License & RMLV

Police Check

Jobbeschreibung

• Are you seeking a genuine work life balance?

• A roster which includes day and night shifts?

• 1 weekend off per month?

Caloundra RSL is now seeking an experienced and motivated Duty Manager to join our dynamic and supportive management team. This is a fantastic opportunity to be part of an iconic hospitality venue that values career progression and recognises great work. If you're a natural leader who thrives on mentoring others, solving problems, and creating a positive workplace culture, all while delivering exceptional customer service, we’d love to hear from you.

Look no further…

Located in the heart of Caloundra, Caloundra RSL Club is a vibrant hub of entertainment, dining, and community spirit. As a non-profit organization, we proudly support veterans and foster connections through our commitment to service and excellence.

What we offer

• Full time = Base Salary + Super + Meals

• Rotating Roster

• Half price gym membershipfor yourself and a family member with no lock in contract & a complementary personal training session every 6 – 8 weeks.

• Free access to Wellness programs

• Complementary barista coffee & soft drink

• Free parking

• Participation in our employee recognition and rewards program

• A robust on boarding process

• Ongoing training & growth opportunities

• The opportunity to work with a great team of hospitality professionals

Your contribution

• Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.

• Participate in andcoordinate innovationactivities relating to operations & service practices to improve the customer & employee experience.

• Lead by example through superior customer service, positive & effective communication & productivity.

• Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.

• Work well under pressure with the ability to multi task.

• Efficiently & effectively report on customer and employee related incidents.

Do you have

• A passion for exceptional customer service

• Sound knowledge and experience in hospitality

• Leadership & management experience

• Current qualifications – RSA, RSG, Approved Managers License & RMLV.

• A Police Check

Caloundra RSL Services Club Inc is passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.