Duty Manager

Gateway Hotel Group; Ballina Shire; On-site; AUD 34,000 - 44,000; Full time

Job summary

Gateway Hotel Group in Ballina is seeking a people-focused Duty Manager for Henry Rous Tavern. You will be one of the on-shift leaders, ensuring guests have a great experience while supporting and developing the team across bar, bistro, gaming, and dining areas.

This role requires RSA and RCG compliance, strong communication, rostering and cash-handling skills, and the ability to stay calm under pressure in a busy venue. Availability across shifts, including weekends, is essential.

Qualifications

• Previous Duty Manager or hospitality leadership experience.
• Current NSW RSA
• Current NSW RCG
• Eligibility to obtain a National Police Check
• Experience with rostering/time-and-attendance systems (desirable)

Responsibilities

• Lead and support the team across all areas of the venue.
• Run the shift, including opening/closing, cash handling and shift performance.
• Deliver a consistently high standard of customer service.
• Coach and develop team members.
• Uphold RSA, RCG and all NSW liquor and gaming compliance requirements.
• Manage gaming operations, including responsible gaming procedures and clearances.

Skills

People management

Leadership

Customer service

Conflict resolution

Education

NSW RSA

NSW RCG

Police Check eligibility

Tools

Microsoft Office

Tanda rostering

Job description

Duty Manager – Henry Rous Tavern, Ballina

Consideration will be main for casual/fulltime depending on previous experience and suitability

Henry Rous Tavern is a busy local pub in the heart of Ballina and part of Gateway Hotel Group, which operates six venues across NSW and Queensland. We're looking for an enthusiastic, people-focused Duty Manager to join our leadership team and help make every visit a great one for our guests and our team.

If you thrive in a fast-paced venue, enjoy supporting and developing staff, and take pride in looking after locals and visitors alike, we'd love to meet you.

About the Role

As Duty Manager, you'll be one of the key leaders on shift, making sure every guest has a great experience and your team has what it needs to perform at their best.

Working closely with the Venue Manager, you'll oversee daily operations across:

• Gaming room
• Bar
• Bistro
• TAB and Keno

What You'll Be Doing

• Leading and supporting the team across all areas of the venue
• Running the shift, including opening, closing, cash handling and shift performance
• Delivering a consistently high standard of customer service
• Coaching and developing team members
• Upholding RSA, RCG and all NSW liquor and gaming compliance requirements
• Managing gaming operations, including responsible gaming procedures and clearances
• Handling customer enquiries and resolving issues calmly and professionally
• Contributing ideas to improve service, culture and operations

What We're Looking For

A positive, hands-on leader who enjoys working with people and building strong teams.

You'll bring:

• Previous Duty Manager or hospitality leadership experience
• Strong communication and people management skills
• Confidence leading a team in a busy venue
• A calm, professional approach to conflict resolution
• Excellent organisational and administration skills
• Initiative, reliability and a positive attitude
• Sound Microsoft Office skills
• Experience with Tanda or similar rostering and time and attendance systems (desirable)
• Gaming experience

Essential Qualifications

• Current NSW RSA
• Current NSW RCG
• Eligibility to obtain a National Police Check

Highly Regarded

• Advanced RSA and Advanced RCG
• Responsible Gambling Officer (RGO) training, or willingness to complete it

Hours of Work

Availability across days, nights, weekends and public holidays is essential. Hospitality never stands still, and neither do we, so flexibility and a team-first attitude are a must.