Lead Duty Manager — Busy Pub & Bar Operations

Gateway Hotel Group; Ballina Shire; On-site; AUD 34,000 - 44,000; Full time

Job summary

Gateway Hotel Group in Ballina is seeking a people-focused Duty Manager for Henry Rous Tavern. You will be one of the on-shift leaders, ensuring guests have a great experience while supporting and developing the team across bar, bistro, gaming, and dining areas.

This role requires RSA and RCG compliance, strong communication, rostering and cash-handling skills, and the ability to stay calm under pressure in a busy venue. Availability across shifts, including weekends, is essential.

Qualifications

• Previous Duty Manager or hospitality leadership experience.
• Current NSW RSA
• Current NSW RCG
• Eligibility to obtain a National Police Check
• Experience with rostering/time-and-attendance systems (desirable)

Responsibilities

• Lead and support the team across all areas of the venue.
• Run the shift, including opening/closing, cash handling and shift performance.
• Deliver a consistently high standard of customer service.
• Coach and develop team members.
• Uphold RSA, RCG and all NSW liquor and gaming compliance requirements.
• Manage gaming operations, including responsible gaming procedures and clearances.

Skills

People management

Leadership

Customer service

Conflict resolution

Education

NSW RSA

NSW RCG

Police Check eligibility

Tools

Microsoft Office

Tanda rostering

Job description

Gateway Hotel Group in Ballina is seeking a people-focused Duty Manager for Henry Rous Tavern. You will be one of the on-shift leaders, ensuring guests have a great experience while supporting and developing the team across bar, bistro, gaming, and dining areas.

This role requires RSA and RCG compliance, strong communication, rostering and cash-handling skills, and the ability to stay calm under pressure in a busy venue. Availability across shifts, including weekends, is essential.