Duty Manager

Trader Dukes Caboolture; Caboolture; Sur place; AUD 65 000 - 80 000; Plein temps

Résumé du poste

Trader Dukes Caboolture is seeking a passionate and proactive Duty Manager to join our management team. This permanent full-time role reports to the Venue Manager and focuses on leading the team culture, delivering exceptional guest experiences and ensuring compliant operations.

The ideal candidate will have at least 12 months in hospitality management, current RSA, RSG, RMLV, and an Approved Managers Licence, with a hands-on approach to staff development and community engagement.

Qualifications

• Proven hospitality management experience.
• 12+ months in a management role in hospitality.
• Current RSA, RSG, RMLV certificates and Approved Managers Licence.
• Experience in a suburban pub is advantageous.
• Ability to engage with the community and drive exceptional customer experiences.

Responsabilités

• Assist in leading team culture and customer experience.
• Ensure compliant operation of the hotel.
• Teach new skills and expectations to staff.
• Deliver exceptional service to customers.
• Work across days, nights and weekends as required.

Connaissances

People skills

Customer service

Energetic

Formation

RSA

RSG

RMLV Certificates

Approved Managers Licence

Description du poste

Trader Dukes Caboolture is seeking a passionate & proactive Duty Manager to join our management team!

About us

The Fortitudo Group has a portfolio of seven hotels, along with three attached drive-thru bottle shops and a network of detached bottle shops. The successful candidate will have the opportunity to work for an up and coming independently owned hospitality group that values and nurtures their employees to maximise performance and personal growth.

About the role

This is a permanent full-time role that reports directly to the Venue Manager, you will be responsible for assisting in leading the team culture, customer experience and the compliant operation of the hotel.

To be successful in this position, you will need to demonstrate and deliver:

Proven success in a hospitality management role, with at least 12 months experience

Current RSA, RSG, RMLV Certificates and Approved Managers Licence

Previous experience in a suburban pub advantageous

Ability to engage with the community and drive exceptional customer experiences

Outgoing energetic personality that thrives on customer interaction

The ability to implement and adhere to policies and procedures

Reliable and excellent personal presentation

Enthusiastic with a genuine passion for the industry, its patrons and the people that work within it

Your drive to deliver a consistent high level of customer experience will be the key within this role. All whilst assisting in leading the team to success through a hands-on approach teaching new skills and expectations to the staff, to help build a strong hospitality team with a focus on delivering exceptional service towards our customers is aMUST.

Application

Applicants must be able to work days, nights & weekends.

All applications will be treated confidentially, due to thehigh number of applicants only shortlisted applicants will be contacted.