Doorperson (Full Time role)

Swissotel; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

Swissotel Sydney, a premium five‑star hotel, invites applications for a Full Time Doorperson in our Concierge team. You will welcome guests and act as an ambassador at the front door, setting the tone for a memorable stay.

Shifts run 10:00 to 18:00, and the role emphasizes luxury service, impeccable presentation, and engaging with guests throughout their stay—from arrival to departure. Experience in a similar or luxury environment is valued.

Qualifications

• Experience in a luxury hotel environment is preferred.
• Strong presentation and guest interaction skills.
• Ability to greet and assist guests professionally.

Responsibilities

• Be present at the front door at all times and act as an ambassador for the hotel.
• Assist with guests' luggage as they arrive or depart from the hotel.
• Greet and assist guests and clients upon arrival and departure of the property.
• Control parking and flow of traffic at the entrance.
• Maintain a friendly, calm, and professional demeanor during shifts (10am–6pm).

Skills

Guest service

Luxury service

Communication

Job description

Swissotel Sydney is a premium five-star hotel located in the heart of Sydney's business, retail and entertainment district. The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Our facilities include our Ten Stories Restaurant, Arches Bar on Market, Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.

We are having an exciting opportunity fora true hotelier at heart who enjoys engaging with our guests and providing memorable welcoming experience,to join our high performing Concierge operations as our Full Time Doorperson.

You will ensure that our guests and clients have a truly memorable experience throughout the entire guest journey from check-in to check-out and everything in between.

About the role:

Responsibilities of the door person include, but not limited to:

Be present at the front door at all times and act as an ambassador for the hotel

Assist with guests' luggage as they arriving or departing from the hotel

Greet and assist guests and clients upon arrival and departure of the property

Always be friendly, smiling and calm under all circumstances.

Control all parking and flow of traffic at the entrance.

Full Time, shifts hours are from 10am to 6pm

About You:

The ability to demonstrate and deliver luxury service

Knowledgeable about city events and hotel surroundings

Love to interact and engage with guests

Previous experience in a similar role or luxury environment will be viewed favourably

Excellent personal presentation

With over 380 Accor hotels in Australia and 4,000 across the globe, we provide endless career development opportunities, a rewarding work environment as well as discounted hotel accommodation worldwide.