Assistant Manager Front Office

SOFITEL; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hotel discounts

Birthday leave

Parental leave

Dining discount

Career development

Free hotel stay

Employee assistance

Job summary

Sofitel Sydney Wentworth, a luxury international hotel, is seeking an Assistant Manager in Front Office to lead daily operations and deliver exceptional guest experiences. Reporting to the Front Office Manager, you will supervise staff, drive guest satisfaction, and coach teams to uphold Sofitel standards.

You will coordinate shifts, train new front desk personnel, and promote loyalty programs while maintaining safety and compliance across all operations.

Qualifications

• Demonstrated luxury hospitality experience.
• Ability to communicate effectively across all levels – from frontline to senior leadership.
• Ability to lead hotel operations with calm confidence.
• Skilled in Opera Cloud, Microsoft Office and reporting procedures.
• Strong written and verbal communication.
• Current NSW RSA and First Aid certification.
• Full availability over a 24/7 rotating roster.

Responsibilities

• Oversee and support the daily operations of the Front Office.
• Consistently offer professional, friendly and engaging service.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Supervise and motivate Front Office staff, ensuring they are well-trained, efficient, and provide exceptional guest experiences.
• Pro-actively supports achievement of hotel metrics, including the Front Desk upsell program and enrolling members in the hotel loyalty program.
• Assist in resolving guest complaints, issues, or requests in a timely and effective manner.
• Maintain Sofitel service standards through audits and daily coaching.
• Conduct performance evaluations and provide coaching to team members.
• Assist in scheduling and managing staff shifts, ensuring adequate coverage during peak times.

Skills

Luxury hospitality experience

Leadership

Communication

Staff scheduling

Customer service

Education

RSA & First Aid certification

Tools

Opera Cloud

Microsoft Office

Reporting procedures

Job description

Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of theFrench Zest and Sofitel luxury.

Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.

Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime.

Job Description

As an Assistant Manager in Front Office, you’ll provide operational leadership throughout your shift, supporting every department to deliver an exceptional guest journey.

With a focus on connection, communication and seamless operations, you’ll help create a safe and compliant workplace while ensuring our teams are supported to perform at their best.

From smooth handovers to real-time resolution of guest and operational issues, your ability to lead with confidence and respond with care will help us create exceptional experiences for our guests, every day.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Oversee and support the daily operations of the Front Office
• Consistently offer professional, friendly and engaging service
• Assist guests regarding hotel facilities in an informative and helpful way
• Supervise and motivate Front Office staff, ensuring they are well-trained, efficient, and provide exceptional guest experiences
• Pro-actively supports achievement of hotel metrics, including the Front Desk upsell program and enrolling members in the hotel loyalty program. Previous experience in NOR1 is highly regarded
• Assist in resolving guest complaints, issues, or requests in a timely and effective manner
• Maintain Sofitel service standards through audits and daily coaching
• Conduct performance evaluations and provide coaching to team members
• Assist in scheduling and managing staff shifts, ensuring adequate coverage during peak times.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Provide training to new front desk staff members and ensure ongoing development of team members
• Keep up-to-date on industry trends, hotel systems, and service standards and make recommendations for improvementsEnsure the public areas are presentable at all times
• Ensure compliance with hotel policies and procedures, including safety and security regulations.
• Other duties as assigned

Qualifications

• Demonstrated luxury hospitality experience
• Ability to communicate effectively across all levels – from frontline to senior leadership
• Ability to lead hotel operations with calm confidence
• Skilled in Opera Cloud, Microsoft Office and reporting procedures
• Strong written and verbal communication
• Current New South Wales RSA andFirst Aid certification
• Full availability over a 24/7 rotating roster

Additional Information

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, includingbirthday leaveandup to 12 weeks parental leave
• 30% team member dining discountacross our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within aglobally recognised luxury hospitality brand
• Ongoing learning and development, working alongsideindustry leaders
• Acomplimentary hotel stay packageto celebrate your work anniversary
• Free 24/7 access to ourEmployee Assistance Programfor confidential wellbeing support

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full working rights in Australia are required for this role.