Front Office Supervisor

Sofitel

Sydney

On-site

AUD 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Global hotel discounts

Birthday leave

Parental leave

Dining discount 30%

Career development

Ongoing learning

Complimentary hotel stay

Employee assistance program

Job summary

Sofitel Sydney Wentworth is seeking a luxury Front Office leader to supervise daily operations and deliver personalised guest experiences in a five‑star setting. You will lead the Front Office team, train staff, ensure brand standards and manage check‑in/out, guest accounts and service recovery with discretion.

The role requires experience in a luxury hotel environment, RSA and First Aid certifications, and proficiency with Opera Cloud PMS and Microsoft Office.

Qualifications

Previous experience in a luxury hotel Front Office environment.
Team Leader or supervisory experience highly regarded.
RSA and First Aid certifications.
Strong Front Office operational experience: check-in/out, billing, payments, guest accounts.
Ability to lead, train and motivate a team with rostering exposure.
Strong guest service and problem-solving skills.
Proficiency with Opera Cloud PMS and Microsoft Office.

Responsibilities

Deliver luxury service consistently, embodying Sofitel values.
Lead, coach and support the Front Office team during daily operations.
Oversee Front Office procedures and brand standards; support training.
Perform Front Desk duties including check-in/check-out and guest requests.
Coordinate VIP arrivals, group requirements, room allocations and cross‑department communication.
Manage guest accounts and folios; support credit processes.
Promote hotel initiatives and Accor Live Limitless (ALL) enrolments.
Assist with roster planning, onboarding and payroll administration; handle peak periods.

Skills

Luxury Front Office experience

Team leadership

Guest service excellence

Problem solving

rostering & shift coverage

Microsoft Office

Opera Cloud PMS

Tools

Opera Cloud PMS

Microsoft Office

Job description

Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of theFrench Zestand Sofitel luxury.

Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.

Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime.

Company Description

Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.

Job Description

Deliver luxury service consistently, embodying Sofitel’s values of Excellence, Plaisir and Openness.
Lead, coach and support the Front Office team throughout daily operations, ensuring a seamless and personalised guest experience.
Oversee Front Office procedures and brand standards, supporting team training and communicating operational updates.
Perform Front Desk duties as required, including check-in and check-out, guest requests, account enquiries and issue resolution.
Coordinate VIP arrivals, group requirements, room allocations and communication across hotel departments.
Manage guest accounts and open folios, supporting credit processes and ensuring accuracy across Front Office transactions.
Drive hotel promotions, upselling opportunities and Accor Live Limitless (ALL) enrolments while supporting departmental targets.
Support roster planning, onboarding and payroll administration, while proactively resolving guest concerns and maintaining smooth operations during peak periods or system disruptions.

Qualifications

Previous experience in a luxury hotel Front Office environment.
Team Leader or supervisory experience highly regarded.
Current RSA and First Aid certification.
Strong Front Office operational experience, including check-in/out, billing, payments and guest account management.
Proven ability to lead, train and motivate a team, with exposure to rostering and shift coverage.
Strong guest service and problem-solving skills, with the ability to resolve concerns professionally and empathetically.
Proficiency in Opera Cloud PMS, including front and back-office functions and manual procedures during system outages.
Competency in Microsoft Office and other relevant communication systems.

Additional Information

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including birthday leaveandup to 12 weeks parental leave
30% team member dining discountacross our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within aglobally recognised luxury hospitality brand
Ongoing learning and development, working alongsideindustry leaders
Acomplimentary hotel stay packageto celebrate your work anniversary
Free 24/7 access to ourEmployee Assistance Programfor confidential wellbeing support

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full working rights in Australia are required for this role.

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