Documents Administrator

Australian Superintendence Company; City of Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Australian Superintendence Company (ASC) by SGS is a long-established provider of testing, inspection and laboratory services to the Australian grain export industry. This role in East Brisbane supports the generation of export documents, reports and certificates for a global client base.

The Documents Administrator handles client communication, maintains the FileMaker database, and performs routine admin duties in a busy office environment.

Qualifications

• Proficiency with MS Word and Excel, preferably on Apple Mac.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment and learn new workflows quickly.

Responsibilities

• Draft analysis reports and quality/weight certificates for export documentation.
• Liaise with clients via email and phone to gather information and respond to queries.
• Maintain laboratory database (FileMaker) and handle typical admin tasks (word processing, data entry).

Skills

MS Word

MS Excel

Apple Mac

Communication

Multitasking

Learn new workflows

FileMaker

Tools

FileMaker

Job description

Australian Superintendence Company – East Brisbane QLD

Australian Superintendence Company (ASC) by SGS is a long established and highly regarded provider of testing, inspection and laboratory services to the Australian grain export industry.ASC has recently been acquired by SGS who are the largest provider of testing and inspection services in the world. SGS employ nearly 100,000 staff across more than 2,500 laboratories in 115 countries.

With their head office located in East Brisbane, ASC by SGS operates Australia wide and has earned an excellent reputation for high quality professional and prompt service.

Role

This role is for a Documents Administrator to join our friendly team in East Brisbane. We are seeking a positive individual who is willing to take on a challenging multi-faceted role in an often fast paced environment with a global client base. The major functions of the role are regular client liaison via email and phone in order to draft analysis reports and quality and weight certificates that form a critical part of export documentation. This documentation is required for the custody transfer of the shipment from the seller to the buyer. These documents are typically generated in MS word and Excel and issued as encrypted pdf files. The volume of work can vary depending on the season with the peak season typically occurring between December and July. Other tasks include maintaining our laboratory database (FileMaker) and typical administrative word processing and data entry duties associated with a busy office.

Core expectations

• Accuracy and speed with MS Word and Excel (Preferably on Apple Mac)
• Professional and polite communication skills, both phone and email
• Ability to work productively in a fast-paced environment, comfortable multitasking whilst maintaining a strong focus on task completion
• Ability to quickly learn new workflows and database skills

Candidate

The successful applicant will be a true multi tasker with excellent organisational skills that enable you to prioritise your work to meet deadlines. Attention to detail and accuracy are attributes that you must possess to succeed in the role. These attributes should be supported by the ability to work efficiently and occasionally under pressure with a calm demeanour. You will be required to plan, track and follow up your activities each day so will need to be extremely well organised.

Essential personal attributes include:

• Excellent attention to detail
• A positive professional attitude
• Excellent interpersonal skills aligned with a pleasant, friendly manner
• Strong customer service orientation
• A “can-do” attitude underpinned by a willingness to learn
• A reliable team member