Client Services Executive

SGS; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work

Parental leave

Wellbeing program

Learning & development

Career opportunities

Job summary

SGS Australia is seeking an organised coordinator to manage auditing and sustainability programs. You will connect clients and auditors, keep schedules, reports, and corrective actions on track, and support operational and commercial teams.

You will work with clients, program owners and internal teams to ensure high-quality outcomes, maintain accurate databases, and assist sales growth while upholding SGS standards and conduct.

Qualifications

• Experience or understanding of auditing, certification or a related environment.
• Strong organisational skills and confidence managing multifaceted schedules.
• Proficiency with office systems, client databases and scheduling platforms.
• Clear written and verbal communication, with strong stakeholder management skills.
• A customer-focused, solutions-oriented approach and the ability to negotiate effectively.
• Willingness to complete program training for file review and certification decisions.
• Build your career with a stable and respected global organisation.
• Work in a collaborative, supportive and values-led environment.
• Develop broad expertise across auditing and sustainability programs.

Responsibilities

• Coordinate second-party audit programs, schedules, reports and corrective action close-outs.
• Partner with auditors, clients, program owners, key accounts and internal teams.
• Monitor program performance, deadlines, KPIs and business targets.
• Maintain accurate client databases, audit records, reports and electronic files.
• Coordinate audit approvals and reporting across relevant systems and stakeholders.
• Respond promptly to customer, technical and complaint enquiries.
• Support sales and account teams with information that helps grow the audit business.
• Manage retailer and key stakeholder expectations with clarity and professionalism.
• Follow SGS quality, safety, HR, integrity and professional conduct requirements.

Skills

Auditing coordination

Stakeholder management

Scheduling

Office software

Communication

Tools

Scheduling platforms

Client databases

Office systems

Job description

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Job Description

Bring structure, momentum and exceptional service to a diverse portfolio of auditing and sustainability programs with SGS. Coordinate complex workflows, connect clients and auditors, and help deliver high-quality outcomes across recognised supply chain and environmental schemes.

About the role

Reporting to the Client Services Manager, you will coordinate auditing services across Supply Chain Services and Sustainability programs. You will keep schedules, reporting, corrective actions and stakeholder communication on track while supporting operational and commercial teams.

What you will be doing

• Coordinate second-party audit programs, schedules, reports and corrective action close-outs.
• Partner with auditors, clients, program owners, key accounts and internal teams.
• Monitor program performance, deadlines, KPIs and business targets.
• Maintain accurate client databases, audit records, reports and electronic files.
• Coordinate audit approvals and reporting across relevant systems and stakeholders.
• Respond promptly to customer, technical and complaint enquiries.
• Support sales and account teams with information that helps grow the audit business.
• Manage retailer and key stakeholder expectations with clarity and professionalism.
• Follow SGS quality, safety, HR, integrity and professional conduct requirements.

Qualifications

What we are looking for

• Experience or a sound understanding of auditing, certification or a related environment.
• Strong organisational skills and confidence managing multifaceted schedules.
• Proficiency with office systems, client databases and scheduling platforms.
• Clear written and verbal communication, with strong stakeholder management skills.
• A customer-focused, solutions-oriented approach and the ability to negotiate effectively.
• Willingness to complete program training for file review and certification decisions.
• Build your career with a stable and respected global organisation.
• Work in a collaborative, supportive and values-led environment.
• Develop broad expertise across auditing and sustainability programs.
• Contribute to services that help create a safer, more sustainable world.

Ready to make an impact?

If you are an organised coordinator who enjoys connecting people, processes and outcomes, we would love to hear from you. We welcome applications from candidates based across Australia and New Zealand.

Additional Information

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.

• As a company, we have embraced the shift to flexible work
• Sustainability is embedded in our culture and the way we do business
• Paid parental leave
• Paid time for volunteering day and blood donations
• Corporate health & wellbeing offers
• Ongoing learning & development
• Career development opportunities (Nationally and Globally)
• SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.