Dispatch Customer Service/Admin Officer

GTE; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

GTE, an Australian smallgoods business, is seeking a Customer Service/Administration Officer to support a busy dispatch team and ensure smooth order processing and responsive customer service. The role combines front-office administration with logistics coordination in a fast-paced environment.

You will handle orders, invoicing, pricing maintenance and communications with customers and warehouse staff, contributing to efficient delivery and order accuracy while working standard hours in

Qualifications

• Experience in a busy office environment.
• Strong organisational and time management skills.
• Proficient in MS Office, Excel and general computer skills.
• Experience in a logistics environment.

Responsibilities

• Downloading and keying orders from email and web portals, producing warehouse pick slips.
• Invoicing finished orders.
• Liaising with customers re back orders and out of stocks.
• Answering customer queries, emails and phone calls.
• Liaising with warehouse dispatch staff.
• Maintaining customer pricing structure.
• General office admin duties as required.

Skills

Organisational skills

Time management

Customer service

Tools

MS Office

Excel

Computer skills

Logistics environment experience

Job description

Join a trusted Australian smallgoods business and enjoy a role that's more than just driving.

Our client is a well-established and respected supplier of premium smallgoods, servicing supermarkets, independent retailers, cafés, restaurants and food service customers. They are seeking a reliable, motivated, enthusiastic, problem-solving Customer Service/Administration Officer, to assist their busy dispatch office in their Logistics Department, who possess the following skills and experiences.

Hours: 7:00am-3:30pm

Duties & Responsibilities include:

Downloading and keying orders from email and web portals, producing warehouse pick slips.

Invoicing finished orders

Liaising with customers re back orders and out of stocks

Answering customer queries, emails and phone calls

Liaising with warehouse dispatch staff

Maintaining customer pricing structure

General office admin duties as required

Requirements and Skills

Previous Experience in busy office environment

Strong organisational and Time Management Skills

Proficiency in MS Office, Excel and Computer Skills

Experience in a Logistics Environment