Administration/Office Assistant

The Ruby Group; Toowoomba Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

The Ruby Group is seeking a detail‑oriented admin assistant to support daily operations in Toowoomba, Queensland. This role combines office administration, customer service, and light warehousing tasks in a small, friendly team environment.

You will handle phones and emails, process orders, manage stock records and arrange shipments while helping keep the office running smoothly and welcoming to clients and staff alike.

Qualifications

• Reliable, punctual and conscientious.
• Excellent attention to detail and accuracy.
• Able to work independently and manage competing priorities.
• Organised and able to follow established processes.
• Holds a current Australian driver’s licence and can handle light packing duties.

Responsibilities

• Answer phones and emails.
• Assist with routine customer enquiries.
• Process orders and prepare shipments.
• Maintain stock records and perform stocktakes.
• Keep the office and workplace organised and support general operational tasks.

Skills

Reliability & punctuality

Attention to detail

Independence & initiative

Organisation & prioritisation

Clear communication

Process adherence

Team player & helpful

Computer skills

Australian driver's licence

Light physical duties

Job description

Our client is an Australian agricultural technology company, based in Toowoomba, Queensland. They are a small, friendly team with a strong client base and supportive, family friendly culture.

About the role

This is a varied, hands-on role combining office administration, customer service, order processing, stock management and dispatch. You'll be responsible for keeping the day-to-day operations running smoothly, including answering phones and emails, assisting with routine customer enquiries, processing orders, preparing shipments, receiving deliveries, maintaining stock records and completing regular stock takes. You'll also help keep the office and workplace organised and assist with general operational tasks as required. The role is based in the head office located in Toowoomba.

Key responsibilities

• Answering phones and emails
• Assisting with routine customer enquiries
• Processing orders
• Preparing shipments (administrative and light packing duties as required)
• Maintaining stock records
• Completing regular stocktakes
• Keeping the office and workplace organised
• Assisting with general operational tasks as required

About you

• Exceptionally reliable, punctual and conscientious
• Excellent attention to detail and takes pride in accurate work
• Can work independently and use initiative
• Organised and able to manage competing priorities
• Communicates clearly and professionally
• Comfortable following established processes and asking questions when unsure
• Friendly, helpful and willing to pitch in across the business
• Good computer skills and can learn new systems
• Holds a current Australian driver's licence
• Comfortable with light physical duties such as packing and handling small boxes