Customer Service & Dispatch Administrator

Genuine Parts Company; City of Melbourne; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Salary reviews

Career progression

Benefits package

Volunteer leave day

Job summary

Motion Australia is seeking a Customer Service & Dispatch Administrator for our South Dandenong facility. You will support order coordination, dispatch activities, and inbound goods processing, working closely with warehouse, couriers, and internal teams to ensure accurate and efficient processing.

Ideal candidates have experience in customer service, administration, or warehouse roles, with strong attention to detail and solid MS Office skills.

Qualifications

• Previous experience in customer service, administration, retail, or warehouse support.
• Comfortable working in both an office and warehouse environment.
• Strong attention to detail and basic numerical skills.
• Good organisational skills and ability to prioritise tasks.

Responsibilities

• Process customer orders and enter data accurately into internal systems.
• Assist with coordinating dispatch and booking freight with couriers.
• Support picking, packing, and preparing orders for shipment when required.
• Check and receipting inbound goods into the system.
• Allocate and update inventory records.
• Provide phone and email support to customers and internal teams.
• Assist the sales team with general administrative tasks.
• Maintain accurate documentation and records.
• Follow all workplace health, safety, and environmental procedures.

Skills

Customer service

Administration

MS Office

Data entry

Communication

Warehouse support

Tools

ERP systems

Inventory software

Job description

As a Customer Service & Dispatch Administrator at our South Dandenong facility, you will support the coordination of customer orders, dispatch activities, and inbound goods processing.

This role is ideal for someone with previous customer service, administration, or warehouse experience who enjoys working in a hands-on environment while supporting office-based tasks.

You will work closely with the warehouse team, couriers, and internal departments to ensure orders are processed accurately and efficiently while maintaining excellent service standards.

Key Responsibilities

• Process customer orders and enter data accurately into internal systems
• Assist with coordinating dispatch and booking freight with couriers
• Support picking, packing, and preparing orders for shipment when required
• Check and receipting inbound goods into the system
• Allocate and update inventory records
• Provide phone and email support to customers and internal teams
• Assist the sales team with general administrative tasks
• Maintain accurate documentation and records
• Follow all workplace health, safety, and environmental procedures

About You

• Previous experience in customer service, administration, retail, or warehouse support
• Comfortable working in both an office and warehouse environment
• Strong attention to detail and basic numerical skills
• Good organisational skills and ability to prioritise tasks
• Confident communication skills (written and verbal)
• Basic to intermediate MS Office skills
• Experience with ERP or inventory systems (desirable but not essential)
• Valid driver’s licence (preferred)
• Positive, reliable, and team-focused attitude

What we offer:

• Market aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.
• Career Progression: Clear pathways to develop and advance within Motion network with access to free webinars, training events and courses.
• Comprehensive Benefits: Including retail discounts, bonus incentives, recognition programs, supplied uniforms, parental leave top-up allowance and access to wellbeing/employee assistance programs.
• Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities

About Motion

Motion Australia is a leader in the distribution of industrial products. We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.

MOTION is an equal opportunity employer

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.